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Trainer and Assessor

2 weeks ago

Condell Park, Australia Kennedy Reid Full time

Excellent role to implement innovative ideas to improve training processes
- Must have completed a Certificate IV in Training and Assessment.
- Enjoy employee benefits like staff discounts, bonuses and health insurance.
- **Excellent role to implement innovative ideas to improve training processes.**:

- **Must have completed a Certificate IV in Training and Assessment.**:

- **Enjoy employee benefits like staff discounts, bonuses and health insurance.**

**The Company**
Our client is an Australian-born entrepreneurial organization that has been providing quality products & service for the past 75 years to more than 70 countries globally

**The Role**
As a successful Trainer, your duties will include but not be limited to:

- Facilitating training workshops for new employees on products, services and processes
- Coordinate ongoing training to ensure employees' customer service is continuously improved and enhanced
- Complete quality assurance to identify areas of improvement and provide constructive criticism
- Assist in problem solving and dispute resolution when escalations come through
- Prepare and send out communications regarding changes to processes, policies and products
- **Location**: Condell Park - parking on site available
- **Hours**:Monday to Friday between 8:00am and 6:00pm
- **Salary**:Attractive negotiable salary package

**You**
As a successful Trainer, you will offer:

- **Previous experience as a trainer for at least 2-3 years, ideally for a customer service team**:

- **Knowledge in using Sales Force ideal but not essential.**:

- Excellent verbal and written communication skills
- Innovative thinking

**How to Apply**

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