Assistant Manager

Immediate start offered
- Competitive annual salary + super
- Career development opportunities

**About us**:
**YHA Australia** offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.

YHA Brisbane City is a 380-bed property located in the heart of the city providing comfortable and affordable accommodation and experiences to groups and independent travellers from around the world. This modern property offers a range of private and co-living accommodation rooms as well as an onsite cafe, rooftop pool and bar, co-working space, and wellness centre. Our crew of approximately 50 passionate and hardworking team members pride themselves on creating a welcoming and inclusive environment for guests and each other.

**About the role**:
YHA is on the lookout for a full-time** Assistant Manager** to become part of the team at Brisbane. The role entails managing the property's daily operations, supervising team members, and providing primary support. As an integral member of the collective, you will help manage and operate YHA, gaining valuable experience and growth opportunities within a team of skilled and enjoyable colleagues.

**What your day will look like**:

- Ensuring accuracy of transactions in other YHA systems including reservations to other properties, and sales of other products and services.
- Promoting a friendly and welcoming atmosphere at the property and ensure that the property is representative of the philosophy of YHA in its operation.
- Supervising team members on shift and ensuring they follow correct procedures.
- Communicating and liaising with all team members to ensure the smooth operation of the property.
- Performing other relevant duties assigned by the Property Manager.

**What are we looking for**:

- A minimum of 3 years' experience in a similar environment.
- Ability to communicate at all levels both verbally and written.
- Possess a current Responsible Service of Alcohol
- First Aid & CPR Certification
- Flexible availability 24/7 roster - covering overnight shifts.
- Stock, cash handling and operating procedures.
- People management and staff training/development.
- Valid full Australian working rights Australian/PR

**What’s in it for you**:

- Access to benefits and discounts across the YHA national network of properties.
- Professional development and career opportunity support across the YHA organisation and network.
- Yearly social events to the snowy mountains and other locations for team building and fun
- We embrace diversity, celebrate the cultural holidays that are important to you.
- Wellbeing support for you and your immediate family through the Wellbeing Gateway platform, part of our Employee Assistance Program

**Our Culture**:
At **YHA, **you can expect to be treated with dignity and respect. We’re committed to creating a diverse and inclusive workplace environment.
- Gender Balance - empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians - provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility - improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working - supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride - enabling our LGBTQIA+ community to be their authentic selves and grow at YHA

**_A National Criminal History Check is mandatory step in the recruitment process. We encourage Aboriginal and Torres Strait Islanders to apply._