Service Desk Agent

4 days ago

Townsville, Australia Hamilton Barnes Associates Limited Full time

Ready to start a career in IT?

Founded in 1999, this Australian‑based managed service provider delivers IT strategy, managed services, and cyber‑security solutions to more than 6,000 users across 300+ sites nationwide. With a client satisfaction rate exceeding 98% and compliance with enterprise‑grade security frameworks such as ASD Essential8, SMB1001, and ISO27001, the organisation fosters a collaborative and growth‑focused environment where employees can thrive. The team is seeking a motivated Service Desk Agent (Level 1) to provide frontline support, troubleshoot technical issues, and deliver exceptional service to clients across industries including healthcare, manufacturing, warehousing, and construction.

Excellent opportunity to join a supportive team, develop technical expertise, and contribute to impactful IT solutions. Apply now

Responsibilities:

- Responding to service desk requests via phone, email, and ticketing systems
- Troubleshooting issues across Microsoft 365, Windows 10/11, networking, and hardware
- Escalating complex issues to senior engineers when required
- Providing exceptional customer service and maintaining clear communication
- Documenting solutions and contributing to the internal knowledge base

Skills/Must have:

- 1+ year of experience in an IT support or service desk role, ideally within an MSP
- Solid understanding of Microsoft 365, Active Directory, and Windows environments
- Strong communication skills and a passion for helping people
- Willingness to learn, grow, and be part of a collaborative team

Salary:

- Competitive salary based on experience

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