Deputy Manager Operations

**Full Time Permanent** position based in** Hurstville **(travel to other hubs required)
- Competitive remuneration package
- Flexible Friendly organisation, WFH options available

**Our Organisation**

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.

As part of The Benevolent Society's vision, we are strongly committed to reconciliation with our First Nations people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

**About the role**

We enable children in Out Of Home Care (OOHC) to achieve to their highest potential. We support their carers and their birth parents to create a safe and secure environment so these children have a safe place to land.

As our Deputy Manager Operations Fostering Young Lives, you will support the Manager to deliver outcomes for children in OOHC specifically. You will have carriage of multiple Operations teams, overseeing approximately 160 children in Out of Home Care.

**Duties**
- Provide clear and focused leadership, supervision, debriefing, practice support and guidance to Team Leaders
- Evaluate the quality of service delivery, client plans and client outcomes against service and funding objectives
- Ensure that the Team Leaders and teams are supported to provide excellent services to children and young people, carers and birth families in OOHC
- Lead and provide oversight of child protection investigations and ensuring all appropriate action is taken to maintain the safety and wellbeing of children and young people in Out of Home Care in collaboration with the Deputy Manger Family Partnerships, Manger FYL and Manager Complaints and Incidents.Ensure OOHC standards are met in terms of OCG compliance and FACS statutory requirements.
- Implement and maintain systems that identify gaps in service delivery or regulatory standards and work closely with the Manager to address those gaps
- Work with team leaders to help them understand and achieve performance expectations, build their capability, provide regular recognition, develop and utilise talent in the team, and identify and achieve improved client outcomes and increase employee engagement

**Our Benefits**

We support people to live their best life. That includes you, our employee. A ‘**best life’** is unique to everyone and can change as life changes:

- ** Salary Benefits** -You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay
- ** Motor Vehicle Packaging Options** - to suit your lifestyle.
- ** Work/Life Balance** - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
- ** Recognition and Reward -** Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
- ** Wellness -** Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
- ** Professional Development -** We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
- ** Our Reconciliation Commitment -** **First Nations employees are entitled of up to 10 days of leave for ceremonial purposes, as well as the option to be a voice on **RAP working group**, and the opportunity for cultural and professional development that supports career pathways.

**Skills and Experience**

You will have a degree qualification in Social Work, Welfare or Psychology or related discipline and:

- Extensive experience leading child protection and/or out of home care services to improve client services and outcomes
- Sound knowledge of the Permanency Support Program and accreditation requirements of designated OOHC agencies
- Outstanding people leadership; proven ability to build and develop an engaged, high performing team
- Strong management skills; meeting/exceeding performance targets and service improvement objectives
- Working in a collaborative, cross functional way with teams, peers and stakeholders to achieve outcomes
- Pragmatic approach to problem solving, decision making and manage balancing priorities

**Please submit your current CV and 1 page cover letter outlining your interest and suitability for the role.**

**Have a question? Contact Alanna Hughes on 0466 735 006 for a confidential discussion.