Client Integration Manager

**Req ID**: 83078
**Department**: Insto Ops Onboarding
**Division**: Institutional
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About the Role
As a Client Integration Manager in our team, you’ll play a key role in being technically hands-on and responsible for setting up secure connectivity between customer systems and ANZ systems. You will manage the file/message integration of Transaction Banking solutions for our Institutional customers.
The role will also have elements of project management, as part of coordinated activities between external customers and internal ANZ teams.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: 12 months Fixed-Term contract
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Work Hours**: Full-time, 40hrs/week
What will your day look like?
**Your key responsibilities will include**:
Implement customer solutions within agreed timeframes, ensuring revenue targets can be met
Manage connectivity, testing and integration components of implementation projects by thoroughly scoping and executing tasks as per customer requirements
Receive exceptional feedback from customers throughout implementation and as part of Post Implementation Review process
Receive exceptional feedback from internal and external stakeholders against deliverables
Deliver results and influence outcomes (internally and externally)
Situation and Incident management; ensure issues are efficiently resolved within agreed timeframes.
Adhere to the implementation standards and guidelines
Alignment and compliance with ANZ processes, policies and strategy
Manage technical components of projects, with timely handover of implemented solutions to BAU support teams
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Relevant qualification in information technology/business field.
Experience in ISO 20022 formats & transformation logic, as well as an understanding of connectivity protocols (e.g. SWIFTNet, sFTP, HTTPS, AS2) and data encryption (PGP).
Extensive knowledge of Transaction Banking products, channels and processes.
Strong experience working in an external client facing Payments & Cash Management integration role.
Project related qualification (e.g. Certificate IV in Project Management) or experience working in projects would be advantageous.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
16/01/2025, 11.59pm, (Melbourne Australia)