Client Integration Manager

**Req ID**: 73904
**Department**: Insto Ops Onboarding
**Division**: Institutional
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About the Role
As a Client Integration Manager in our Institutional business, you’ll be responsible for implementing customer solutions within agreed timeframes, ensuring revenue targets can be met and receiving exceptional feedback from customers throughout implementation and as part of Post Implementation Review process. You will ensure issues are efficiently resolved within agreed timeframes, build collaborative relationships with colleagues, enabling objectives to be achieved.
You will also manage technical components of projects, with timely handover of implemented solutions to BAU support teams, and manage connectivity, testing and integration components of implementation projects by thoroughly scoping and executing tasks as per customer requirements
This is a hands-on technical role where you will be responsible for setting up secure file delivery between customer systems and ANZ systems. You will ensure the successful integration of Transaction Banking solutions for our Institutional customers. The role will also have elements of project management, as part of co-ordinated activities between external customers and internal ANZ teams.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Location**: Melbourne or Sydney CBD (Hybrid work mode)
**Role Type**: Permanent, Full-time
What will your day look like?
As a Client Integration Manager, you will be responsible for
Connectivity, testing and integration components of implementation projects by thoroughly scoping and executing tasks as per customer requirements
Implement customer solutions within agreed timeframes
Manage technical aspects of customer projects, with timely handover of implemented solutions to BAU support teams
Receive exceptional feedback from customers throughout implementation and as part of Post Implementation Review process
Situation and Incident management; ensure issues are efficiently resolved within agreed timeframes.
Work as one team; be transparent and share knowledge with team members
Build collaborative relationships with colleagues, enabling objectives to be achieved
Alignment and compliance with ANZ processes, policies and strategy
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Completed tertiary qualification in information technology or any business field
Relevant experience working in an external client facing Payments & Cash Management role
Experience in ISO 20022 formats & transformation logic, as well as a strong understanding of connectivity protocols (e.g. SWIFTNet, sFTP, HTTPS, AS2) and data encryption (PGP)
Demonstrated analytical & stakeholder management skills
Knowledge of Transaction Banking products, channels and processes
Project related qualification (e.g. Certificate IV in Project Management) or experience working in projects would be advantageous.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
10/09/2024, 11.59pm, (Melbourne Australia)