Integration Analyst

**Overview**

Reporting to the Integration Delivery Manager, the role of the Integration Analyst is to support delivery of Client and Link initiated projects - specifically in relation to client digital technologies that integrate with Link backend systems. The primary focus is work between clients, business operations and IT to ensure that business requirements and functional requirements are identified, documented and delivered as a strategic and cost-effective solution providing business benefit and process improvement. The Integration Analyst may work across every phase of project delivery including scoping, design, test and implementation ensuring quality solutions are delivered for both Link and the Client.

**Key Accountabilities and main responsibilities**

Strategic Focus
- Works as a crucial component of a project team responsible for enhancing existing systems or developing new systems.
- Investigate and consult on pragmatic alternatives for short, medium
- and long-term solutions to on multiple and often complex problems.
- Work closely with clients through the Initiation and Feasibility and Planning Phases of a project to ensure overall project solution is fit for purpose.

Operational Management
- Facilitates definition of the scope and context of business requirements analysis for initiatives.
- Gathers, analyses and documents business requirements - communicating the desired outcome of the system enhancement/development.
- Gathers analyses and documents functional specifications to support the business requirements and communicates these in technical terms to analyst programmers, testers and project team members.
- Complete solution impact assessment where required for Link and Client alignment
- Manages business requirements change requests throughout the project lifecycle.
- Liaises with Developers/Technical Solutions & Design to ensure that the technical solution achieves the desired outcome.
- Assist with testing phases of project delivery to provide clarifications and respond to enquiries.
- Assist with escalated Production Support issues and conduct root cause analysis.

People Leadership
- In consultation or collaboration with Senior staff and or Manager, manage and balance client and stakeholder expectations and report and escalate where needed.
- Work and collaborate with third and/or vendor parties to deliver integrated system solutions.

Governance & Risk
- Complete Traceability matrixes as part of Solution Design alignment with Business Requirements and other IT delivery teams, as required.
- Ensure solution design meets business requirements and solution is understood by Technical Development and Test Teams.
- Perform peer review and sign-off of business and technical deliverables for other team members where appropriate.
- Identifying and reporting potential risks to client and business
- Accurate and regular time and task recording to ensure effort expended on tasks can be monitored and reported against.

The above list of key accountabilities is not an exhaustive list and may change from time to time based on business needs.

**Experience & Personal Attributes**
- 2+ Years Business and Technical Analysis experience and/or product knowledge in Superannuation, Insurance, Managed Funds and Registry Services highly desirable.
- A good understanding of structured project delivery methodologies
- Experience in conducting business process re-engineering
- Ability to multi-task and deliver objectives within strict timelines
- Sound organisational skills, with the ability to prioritise conflicting tasks in order to meet strict deadlines
- Excellent communication skills (written and verbal) with the ability to effectively liaise with internal and external clients
- Exceptional analytical skills in order to analyse, isolate and interpret business needs and provide constructive input into the development of appropriate technical solutions.
- Ability to learn new technologies, and be able to work and deliver high quality documentation in a challenging environment
- Proven experience in leading client conversations with existing client relationships

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our continued investment in our proprietary technology platforms allows us to automate wealth management workflows, manage large consumer and member bases, and provide insights through predictive analytics.

By focussing on product and service innovation, our Technology division has evolved to become an innovative provider of solutions, identifying and a