Customer Service Officer

2 weeks ago


Hawthorn, Australia Compass Education Full time

**Come shape the future of education with us.**

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.

Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.

Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 5,000 schools across Australia and beyond. We’re joined by over 260+ members of the Compass team, delivering smart school management solutions around the world.

**Why this role is for you**:
You’re someone who enjoys solving problems, connecting with people, and making a genuine impact every day. If you want to work in a collaborative environment with plenty of opportunities to grow your skills and career, this could be your next step.

In this role, you’ll be part of a high-performing support team that’s known for delivering best-in-class service to schools across the country. You’ll also have exposure to different departments, projects, and tools, giving you a strong foundation for internal career progression.

**What you’ll be doing**:
You’ll be part of the Compass AU Support team, based in our Melbourne office, working closely with the Supervisor. As a Level 2 Customer Service Officer, you’ll be a go-to expert for schools across various jurisdictions, providing detailed, accurate, and solution-oriented support.

**Specifically, you will**:

- Troubleshooting and solving issues across a wide range of Compass modules
- Prioritising high-urgency tickets and time-sensitive queries
- Assisting Level 3 team members with complex enterprise and independent school support
- Conducting training sessions with schools to support module setup and configuration
- Collaborating with our Product and Customer Success teams to escalate and resolve technical issues

**Requirements**:
**What we are looking for**:
We’re looking for people who bring creativity, empathy, and a collaborative mindset. You’ll be solving unique challenges every day, so strong customer service skills are essential. At Compass, we celebrate diversity and are committed to building an inclusive, respectful team where everyone can thrive.

You’ll also bring:

- A strong service mindset and a passion for helping others
- Excellent written and verbal communication skills
- Great attention to detail and problem-solving ability
- A positive, team-first attitude and drive to go above and beyond
- Experience working in a customer support, education, or tech-focused environment (advantageous)

**Benefits**

**What’s in it for you?**
- Impactful work in the education technology space, supporting schools and communities
- Ongoing learning and development to grow your career at Compass
- Access to our Parental Leave Program for both primary and secondary carers
- 24/7 Employee Assistance Program (EAP) for personal and professional wellbeing
- A supportive, inclusive culture where you’ll be valued and heard

**It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.**

**Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.**

Before joining, you’ll need:

- A valid Employee Working With Children Check
- A satisfactory National Police Check
- Unrestricted full working rights in Australia (citizenship, PR, or valid visa)

**Ready to make a difference?



  • Hawthorn, Australia YMCA Recreation Full time

    Free access to gyms, recreation, and aquatics centres across the state! - Greet customers and be the face of the centre! Casual - $30.44 per hour + Super + Y Benefits (may be offered on a part - time basis as well) - Our Vision is a better tomorrow where all people can belong._ As the largest employer in fitness and recreation we have more than 5,000 staff...


  • Hawthorn, Victoria, Australia Dutton Group Full time $50,000 - $80,000 per year

    Company DescriptionEstablished in 1911, Dutton Automotive is the largest retailer and wholesaler of pre-owned luxury, exotic, prestige, family and commercial vehicles in Australia, focused on reliable and customer-centric automotive services.Dutton Automotive was recently acquired by Japanese conglomerate Sojitz Corporation. Sojitz employs over 20,000 people...


  • Hawthorn, Australia Compass Education Full time

    **Come shape the future of education with us.** We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching. Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love...


  • Hawthorn, Australia Compass Education Full time

    **Come shape the future of education with us.** We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching. Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love...


  • Hawthorn, Australia A Collar Above Full time

    **About Us**: At **ACA Executives** **we partner up with you to find the right role that matches your skill-set, in an environment you’ll thrive in. With a growing national presence, **ACA Executives **offers tailored talent solutions to a diverse range of industries and businesses. **About the Role**: Our client is a world leader in flooring solutions,...


  • Hawthorn, Australia Scope (Aust) Full time

    **About Scope** Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals Scope is a registered provider under the NDIS and delivers a range of services including supported independent living,...


  • Hawthorn, Australia Scope (Aust) Full time

    **About Scope** Scope’s mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals. Across Victoria, Scope provides services to thousands of people with a disability in more than 100 service locations. Scope is a...


  • Hawthorn, Australia Access Health and Community Full time

    Customer Service Manager,12 Month Fixed-Term Position - Not for Profit with salary packaging benefits & work life balance - Collaborative and highly supported team environment **About Access Health & Community** With a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and to deliver...


  • Hawthorn, Australia Pack & Send Hawthorn Full time

    About pack and send Pack and Send is a global logistics company with over 25 years of experience in providing expert packing, shipping, and freight solutions to customers worldwide. We pride ourselves on delivering exceptional customer service and tailor-made solutions for each customer's unique needs. As a Pack and Send franchise, we are looking for...


  • Hawthorn, Australia Beacon Lighting Full time

    **Utilise your sales skills and passion for interior design to light up our customers' lives!** - ** Permanent part time customer service and sales role available at our Hawthorn store**: - ** Comprehensive and ongoing training - no lighting experience needed!**: - ** Job security, performance based profit share incentives, generous team member discounts...