Client Success and Sales Specialist

About Avant
Avant is Australia’s largest doctor-owned mutual, we see the ever-increasing complexities our members face in running a successful practice every day.
In response to these growing demands, we have developed an extensive suite of tailored products and services that all work together to make running a practice easier, safer and more efficient. We believe that by supporting our members and their practices in this way, they can focus more on what they do best - delivering excellence in healthcare.
Avant Practice Solutions deliver a holistic proposition to support and enable medical practices with a combination of technology, practice management, and virtual administration services. This approach is expected to deliver our next chapter of growth, as we expand our value proposition and the quality support we provide medical practices in Australia.
About the role
The Client Success and Sales Specialist is the first point of contact for sales leads and a key contributor to the evolution of our customer experience journey, including involvement in the design, contracting and customer feedback.
This role would suit someone with sales, account management or customer success experience ideally gained within the healthcare sector (hospital, large clinic or private practice). This varied role will offer you the autonomy to do your best work and the opportunity expand your skills.
Integral to the success of this role is being able to build genuine relationships with our practices and doctors, problem solving ability to come up with creative solutions and be confident in speaking to doctors.
This is a full time, permanent role based either in Melbourne CBD, hybrid working arrangement.

**Responsibilities**:

- Participate in the sales process and execute sales from initial contact to point of contracting in the interests of Practice Solutions
- Be highly motivated to create and progress warm and cold leads and opportunities
- Utilise the knowledge base of Practice Solutions to design complete solutions for potential clients
- Convert inbound enquiries from potential customers into sales opportunities
- Follow up potential customers and convert into sales opportunities
- Promote and maintain a high quality of professional, service oriented company image among potential sale
- Facilitate clear lines of communication
- Encourage an atmosphere of continual improvement
- Ensure that there is a high level of customer service
- Previous experience in a sales, account management or customer success role ideally within the healthcare sector.
- Proven track record of building and maintaining client relationships and establishing customer requirements,
- Strong analytical and sales skills to ensure that customer expectations and requirements are established for a successful service outcome.
- Strong planning skills and ability to establish client priorities.
- Proficiency with Microsoft Office and CRM software.
- Excellent communication and people skills.
- Strong analytical skills and ability to identify areas for improvement.

At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.
For further information, please contact Sue Allen, Talent Acquisition Business Partner at 0429 404 856.
LI-SA1
Why work at Avant?
At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.
We value our people by offering an inclusive workplace with a diverse range of benefits, flexible working options, career development, and internal mobility opportunities. Our flexible working arrangements are designed to enable genuine work-life balance.
Your development is our priority and we have a variety of learning and development programs that will support you in your career.
We offer support to our people via Employee Assistance Program (EAP), Health and Wellbeing programs, Tertiary Education Sponsorship and Support.
We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others.
**Please note**: Avant Mutual is a vaccinated employer. Prior to the commencement of your employment by Avant, you are required to be fully vaccinated against the Covid-19 virus or have a medical certificate stating that you cannot receive a Covid-19 vaccination for valid medical reasons.