Claims Governance Lead

4 days ago


Sydney, Australia Combined Insurance Full time

**Your Role**:
This role will ensure that the claims handling processes within Chubb are compliant, efficient and aligned with internal policies and external regulations. It will support the goals of the Claims Regulatory and Governance team to uplift compliance, process improvements and effective risk management.

**This is a 12 month fixed term contract.**

**Your Responsibilities**:
Quality assurance

Trend analysis from quality review output
Lead internal reviews
Customer remediation support

Training and development

Training and guidance to claims staff to ensure compliance with best practice and regulatory requirements
Supporting the handling of complex or sensitive claims

Policy and process oversight

Develop, implement and maintain claims governance policies and procedures
Maintain the Claims intranet page

Compliance monitoring

Implementation of regulatory change into claims practices
Conduct reviews and risk assessments
Provide claims support during internal and external assurance reviews
Support implementation of recommendations from assurance reviews

Stakeholder management

Liaise with claims management and other internal stakeholders to effect required procedural improvements and changes
Support the development of new claims initiatives or system changes
Reporting on trends, risks and performance metrics
Recommend improvements based on data analysis and assurance findings



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