Service Desk Support

9 hours ago

Brisbane Central Business District, Australia Sarina Russo Full time

Sarina Russo Group has been a leader in the Education, Training and Employment industry for over 43 years. We are seeking a customer service focused person to join our fast paced team as a Level 1/2 Service Desk Support based in Brisbane CBD on a full time basis.

We are looking for a
**motivated **and
**innovative **individual who is eager to learn and grow within our organisation. Using your problem-solving skills and attention to detail, you will ensure all service desk incidents & requests are responded to, escalated, and resolved in a timely manner.

**The Job**:

- Provide support and advice to users across multiple locations, platforms, and technologies.
- Actively support and maintain a wide range of software technologies and hardware assets
- Actively monitor a service desk queue and identify, troubleshoot and problem solve issues, incidents and service requests
- Escalate and collaborate with network and projects team where appropriate
- Create and maintain internal systems documentation (manuals, policies, processes, and guides) in alignment with Group IT requirements
- At least 2 years experience within a similar role and relevant IT qualifications
- Experience in using Microsoft cloud and on-premise technologies such as Office 365 (desktop apps - Outlook, Word. Online
- Exchange, SharePoint, Teams), Windows server, Windows desktop (10/11), Active Directory, Azure AD.
- Sound knowledge and experience with LAN & WAN technologies installation and troubleshooting.
- Experience with Powershell or other scripting language regarded
- Ability to cope with pressure, changes to planned work schedules and greater challenges due to fluctuating organisational demands
- Highly developed interpersonal and communication skills
- Current drivers licence

Successful applicants will be required to complete a police check. To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand.

We embrace the diversity of our people and flexible working arrangements to ensure our workforce is representative of the communities that we serve.

Only shortlisted applicants will be contacted.

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