Parking Services Officer

**Parking Services Officer**:
**Job no**: 498331

**Work type**: Permanent Full Time

**Classification**: Band 4 ($69,560 - $74,316 pa)

**Categories**: Local Laws, Compliance & Regulation

**About the Role**
In this role you will be working as part of the City’s Health & Local Laws compliance team, where your primary function is to facilitate community compliance with Council’s polices and state legislation relating to areas of public safety, vehicles and local laws.

This is an outdoor, field based position, that will require you to issue penalty notices relating to parking infringements around the Geelong region, as well as providing education to the community and responding to complaints and queries regarding parking and local laws.

The role incorporates a set component of weekend and after hours work over the course of the year.

**Work Type: Permanent Full Time**
**Classification: Band 4 $69,560 pa (plus 11% Super and weekend rates)**
- Actively facilitate community compliance with all relevant legislation, acts, local laws, regulations, policies and codes of practice associated with the department’s functions.
- Prepare and issue penalty notices, notices to comply and other necessary documentation.
- Liaise with the members of the community at all levels in relation to complaints, enquiries, tourist information and statutory requirements (e.g. parking, local laws, etc.)
- Investigate and follow up enquiries in relation to offences that occur against relevant local laws, acts and regulations and implement the necessary remedial action.
- Conduct minor repairs, maintenance and servicing of parking meters and associated equipment in a proactive and responsive manner to ensure their effective operation.

**About you**
To be successful in this role, you will require previous experience in a customer service role, a high level of resilience and the ability/confidence to interact with a range of different people. We require someone that is engaging, friendly and confident in their abilities, as well as being able to problem solve and think on their feet. You will need to be able to analyse situations, make difficult decisions using sound judgement, but also empathise with community members.

The role will require you to walk for extended periods, therefore requiring level of physical fitness. Previous experience in a similar regulatory role will be highly regarded.

**Create our future together at the City of Greater Geelong**
At City of Greater Geelong, we are committed to working together for a thriving community. We do this by delivering over 130 services to our rapidly growing population and working hard to protect and improve what it is that makes Greater Geelong on Wadawurrung country such a great place to live, work and study.

We’re going through an exciting period of change that will help us serve our community better. From digital modernisation to the contemporary, sustainable office we have built in Central Geelong, now more than ever is a great time to join our team at the City of Greater Geelong.

Our Community is made up of diverse people from all walks of life, and it’s important to us that our workforce represents and celebrates this strength.

We encourage great people from all backgrounds to join us. We encourage authenticity, because inclusion makes us stronger.

If you’re excited about working together to create a Clever and Creative Greater Geelong, and joining a workplace where all people can thrive, then hit **apply** - we’d love to meet you

**A career with us**
Central Geelong-based City employees have moved to our new Civic Precinct, Wurriki Nyal. Meaning ‘speak and talk together’ in local Wadawurrung language. Wurriki Nyal sets the benchmark for what a sustainable, inclusive and culturally safe workplace can be, including industry leading sustainability standards, a flexible and people-focused design, safe and inclusive spaces and public realm.

We’re committed to supporting better accessibility for our customers and our people. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you.

We offer:

- salary sacrificing and novated lease options
- cultural and ceremonial leave
- study leave
- paid parental leave (16 weeks primary and six weeks secondary) and superannuation payments on all 52 weeks primary parental leave
- IVF, surrogate and miscarriage bereavement leave
- training and career development opportunities
- a healthy and safe environment
- our employee wellbeing program
- corporate membership rates at Swim Sport and Leisure facilities
- unlimited access to LinkedIn Learning

**Applications and Enquiries**
- We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are st