Product Manager

**Company Description**
We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. From our legendary Roadside assistance to electric vehicle charging networks, holiday parks and lodges, car rentals, and harbour transport and ocean cruising we are striving to make a difference that contributes to a brighter shared future for all Australians.

Forget what you thought you knew about the NRMA - take a look on the inside and you’ll discover that life with us is more than just a job - it’s your chance to make a difference together.

In this exciting career opportunity you will act as the guardian of the customer experience on the NRMA EV network and will engage with all parties to ensure that we deliver the best possible experience for all users of the charging network. You will also be responsible for proposing and driving initiatives in consultation with the broader NRMA to increase member take up and improve customer NPS.

**What You'll Do**
- Engage with the business to ensure the best possible customer EV charging experience
- Own the overall NPS on behalf of the Energy team and work with the team to identify opportunities to improve the NPS
- Develop and provide reporting to monitor the customer interactions and experience
- Manage the definition of requirements for the new Tap & Go functionality and support business process changes
- Provides concepts, plans and research to the Senior Leadership Team to promote or develop products and services
- Assist with creation of bids, tenders, and new business submissions

**What You'll Bring**
- 3 to 5 years previous relevant product management experience in EV, electrical or telecommunications infrastructure or services
- Highly analytical with strong stakeholder management skills
- Advanced written and speaking communication skills
- Professional attitude and exceptional interpersonal skills
- Proven time management and organisational skills, with the ability to manage multiple deliverables with tight deadlines
- Must be tech savvy with business process engineering skills

**What's in it for you?**

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.
- Progressive flexibility and well-being benefits to balance all of life's priorities
- Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Discounts on all NRMA insurance products including car, home & travel
- Opens the door to other opportunities across the NRMA Group

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.
- We made the 2022 AFR Boss Best Places to Work List
- Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
- Certified as a Family Inclusive Workplace
- Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

Successful applicants will be required to complete pre-employment checks.
- Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes._