Sightline Client Development Coordinator

GroupM is the leading global media investment management company serving as the parent to WPP media agencies including Mindshare, EssenceMediacom, Wavemaker, as well as GroupM Nexus and specialty businesses Sightline, Xaxis, Finecast and INCA, each global operations in their own right with leading market positions. With 800 people based in Sydney, Melbourne, Adelaide and Brisbane, GroupM’s primary purpose is to maximize performance of WPP’s media agencies by operating as leader and collaborator in trading, content creation, sports, digital, finance, proprietary tool development and other business-critical capabilities. GroupM’s focus is to deliver unrivalled marketplace advantage to its clients, stakeholders and people.

The Client Development Coordinator within the Sightline team will be pivotal to supporting their Client Development Managers and working with all facets of the business to ensure that timely, accurate and correct information albeit pricing schedules, end of campaign reports or weekly pacing is delivered to our agency clients accurately and on time.

**REPORTING OF THE ROLE**:
Client Development Manager - Sightline, Head of Sightline

**KEY STAKEHOLDERS**:
Sightline Client Development Team, Sightline Operations Team, GroupM Agencies and clients

**WHAT YOU SHOULD SPEND YOUR TIME DOING**:
The day-to-day responsibilities of the Client Development Coordinator will vary, however they are expected to focus on the following areas of activity:
**Product**
- Ensure proper systems, processes and infrastructure are designed and deployed for delivery of accurate and timely reports.
- Understanding Sightline proposition and business objectives.
- Understanding of performance/delivery KPI’s and undertaking regular monitoring, ensuring that action is taken in the event of under-performance with support from the Client Development Manager.
- Highlight campaign issues to the Client Development Managers where trouble shooting is required.
- Understanding the process and assist the Client Development Managers to prepare responses to brief within agreed SLA’s where required.
- Working closely with Operations to ensure smooth booking and setting up of campaigns.
- Gather information and management and distribution of EOC reporting.
- Understanding Sightline proposition, how we pitch Sightline.

**Partnership**
- Ensure agencies receive a high level of client service.
- Attend meetings with Client Development Managers and with agencies where appropriate.
- Support client on-boarding sessions.
- Chasing creative, working closely with agencies and the Operations team.

**People**
- Promote open, collaborative, supportive and dynamic relationships throughout the agency and the network.
- Develop strong relationships with all members Sightline and Nexus team.
- Assist your Client Development Managers to grow your patch.
- Develop relationships with clients and agencies to foster a great working relationship.
- Network in the wider industry to develop key contacts that will set you up for future success.

**Performance**:

- Effectively and clearly communicate potential risks in a timely manner.
- Ensure a sound, reliable, ethical and robust governance framework is functioning effectively in line with WPP/GroupM policies and compliance requirements.
- Develop sound and articulate business plans in line with business objectives.
- Ensure all inputs into Salesforce are 100% correct.
- Reconcile campaigns at the end of each month to ensure they match signed IO’s and Salesforce.
- Assist with invoicing and admin to ensure billing process is carried out accurately and on time.

**WHAT IT TAKES**
- Proven successful organisation and administration skills
- Experience in understanding a commercial business
- Customer service experience
- Strong client focus
- Ability to develop strong, lasting client relationships
- Good sales and writing skills
- Well-developed interpersonal skills
- Ability to gain excellent product, competitor & market knowledge
- Good communication skills - verbal and written
- Excellent planning and self-organisation discipline
- Results/ goal oriented