Customer Service/receptionist

4 days ago

East Victoria Park, Australia Sevenoaks Catering Full time

Sevenoaks Catering has established itself as the go to drop-off corporate caterer for many companies and schools around Perth. We believe that catering is more than just delivering food for the occasion. Our mission is to provide an impeccable catering experience, with high level service, beautiful presentation and quality eats - right from the heart of our kitchen.

**Responsibilities**:

- Maintain constant communication with logistics and kitchen managers to ensure orders arrive to clients on a timely manner
- Resolve customer issues and escalate to manager as needed
- Process orders, payments and refunds
- Provide administrative support to other departments as needed
- Update monthly newsletter via Mailchimp/MailerLite
- Keep office area clean and organised
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers

**Requirements**:

- 1+ year of experience in customer service, preferably with experience in the catering industry
- Excellent verbal and written communication skills
- Ability to multitask and prioritize
- Strong problem-solving skills and attention to detail
- Basic computer skills, including proficiency in Microsoft Office
- Experience with Canva and Mailchimp is preferred

Monday to Friday 9am to 2pm

**Job Types**: Part-time, Permanent, Casual
Part-time hours: 15 per week

**Salary**: From $23.00 per hour

**Benefits**:

- Free drinks
- Free food

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Ability to commute/relocate:

- East Victoria Park, WA 6101: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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