Receptionist/customer Service

2 weeks ago

Wonga Park, Australia Kip Full time

**Homestead Pet Retreat (Kip Happy Stays)**:
**Position: Receptionist/Customer Service**:
At Kip, we provide pets with the best care and enrichment - and have our people to thank for it. We are compassionate caregivers to our four-legged friends and exceptional communicators to their paw-rents. And we are now looking for our newest Receptionist to join our team at Homestead Pet Retreat.

**Why Kip Happy Stays?**
- Real career pathways for individuals who are looking for more than just a job (with majority of our team leaders having been promoted internally)
- Opportunities for ongoing training to develop and build your animal handling skills, such as pet first aid and pet CPR, canine socialisation online workshops, and/or become an accredited dog trainer through Kip with the National Dog Trainer’s Federation (NDTF)
- Our team leaders have access to further training opportunities, such as human first aid, leadership workshops and a Kip community where ongoing learning is celebrated and shared amongst each other
- Our team leaders often have the opportunity to visit similar sites to understand how we operate across Kip, network with teams and learn/share ideas from peers
- We offer a structured induction program that trains on all aspects of the role that you will need to succeed and feel confident (great for individuals with no animal handling experience at all)

**Extra perks**:

- You receive generous staff discounts on shop items and on our boarding and daycare services (where applicable)
- We have an incentive program for our team leaders to earn bonuses based on performance and an Employee Referral Program where you can earn up to $3000 per person for recommending exceptional people to onboard with Kip Happy Stays
- We have an Employee Assistance Program (EAP) that provides confidential counselling and support to all employees
- Contribute to providing a high level of service and care that you can genuinely be proud of (and don’t forget the daily pet cuddles)
- Form strong bonds and find long term friendships with humans who have similar passions and interests

**Duties and responsibilities**:

- Manage bookings and collect key pet information and payments
- Build rapport and trust with clients through a high level of customer service and communication
- Process of bookings, check
- ins and check
- out of pets
- Provide administration support for leadership team to ensure we are operating in a safe, effective, and professional manner
- Promptly provide pet health updates to owners in a clear, concise, and effective way in line with our processes

**Experience/Skills**:

- Previous paid animal husbandry experience is highly regarded but not essential
- Excellent communication skills and experience in customer service
- Passion for problem solving and high attention to detail
- A can-do attitude, initiative to get extra work done
- Quick learner
- Ability to work in a fast-paced environment and maintain a cool head under pressure
- Having great time management, and commitment to deliver quality in work output
- Competent with computer systems with advanced knowledge of MS Office (Word, Excel and Outlook)

**Key requirements**:

- Must have current drivers licence & vehicle access
- Must be available Monday to Friday

**What's the best way to be shortlisted?**
- Include a cover letter outlining why you are best fit for the role (if you have no animal handling experience, we'd love to know how your current skillset can transfer)

**Further details**:

- Role may require some weekend work

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