Customer Service Representative

3 days ago


Bella Vista, Australia KinCare Full time

**Job Description** About the role**:
We’re seeking a talented Customer Service Representative to join our bustling inbound contact centre. In this role, you'll serve as the welcoming voice of KinCare, dedicated to ensuring every interaction exceeds our customers' expectations. As the first point of contact, you’ll manage inbound calls from KinCare customers, Care Workers and various stakeholders, adeptly handling inquiries and ad-hoc requests with professionalism, empathy and timeliness. You’ll also be responsible for accurately capturing and updating information in our Salesforce system, ensuring all customer interactions are well-documented and followed through.

**We currently have the following shifts available**:

- 7am - 3:30pm
- 8am - 4:30pm
- 8:30am - 5pm

**About you**:
To thrive in this role, you'll need to have:

- Customer service experience within a call centre environment
- Strong communication and active listening skills
- Empathy, patience and a solution-focused approach
- Resilience and a positive attitude
- Ability to work autonomously and as part of a team
- Strong computer skills and experience with CRMs (Salesforce experience is advantageous)
- Industry experience and/or a passion for community work is highly regarded

**About KinCare**:
KinCare (part of the Silverchain Group) is a leading provider of in-home aged care and nursing services. With a dedicated team of 1,800 employees, we provide quality in-home care services across Australia. Our comprehensive aged care services include nursing, allied health, home help and personal care.



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