Ngv - Supervisor - Food & Beverage - The Tea Room

2 weeks ago

Melbourne, Australia Compass Group Full time

**Iconic location - National Gallery of Victoria**:

- **Where fine art meets fine dining**:

- **Join one of the greatest teams that Melbourne has to offer**

**Restaurant Associates has an enviable track record, working with some of the most prestigious venues and corporations in the world. From grand gala events, corporate cocktail parties to intimate gatherings, we provide bespoke food solutions and exceptional dining experiences.**

With so much activity on the horizon the National Gallery of Victoria are looking for an experienced Food & Beverage Supervisor to help oversee the day-to-day operations in The Tea Room. If you are looking for your next role in an Iconic venue where no two days are the same, then read on.

As a supervisor, you will guide and lead the team throughout their shift, with overall responsibility for staff mentoring, training and morale.

**Key Duties**:

- Assist with organising front of house team in the daily operational demands
- Lead team to deliver high quality and exceptional customer service
- Establish, maintain, and monitor quality customer service practices
- Organise rosters as per operational requirements
- Handle any escalated guest complaints

**About You**:

- Extensive knowledge on High Tea and Silver Service
- Have previous experience in a similar role and are looking to work in a larger operation or a Team Leader ready for their next step
- Have an absolute “can do” attitude.
- Flexibility to work a variety of shifts as the business requires, including late finishes, weekend, and public holidays.
- Good knowledge of food and beverage service and products.
- Well-groomed and professional in appearance.

**The Benefits**

As a Team Member with Compass Group, you will have the support, infrastructure, systems and processes you would expect from a global organisation. As an employer of choice, we recognise high performance and foster individual development.

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