Food & Beverage Supervisor

Food & Beverage Supervisor – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall

Nestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived – discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms. One of Melbourne's most iconic CBD arcades has been reimagined with the redevelopment of "Melbourne Walk," now home to IHG's first Australian dual-branded hotel project.

Open the door into Hotel Indigo, and guests can expect local character, modern design and warm, professional service with a vibrant and individual flavour, bringing the edgy laneway neighbourhood of Little Collins Street to life. Making the most of the retail haven, Holiday Inn will offer a modern, fresh and friendly stay for a wide variety of guests coming to enjoy the convenience and value they know and love from Holiday Inn, and all that Bourke Street Mall has to offer.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Food & Beverage Supervisor, you'll be responsible for the supervision of Outlet operations, including but not limited to – service mise en place, equipment set up and pack down, food and beverage service periods. You'll create the warm atmosphere that makes our guests feel at home in any location.

A little taste of your day-to-day

• Assisting F&B management with day-to-day operations of all Food & Beverage outlets
• Ensure all food and beverage served is in accordance to brand standards and served at appropriate time and place
• Be the warm welcome that kicks off a memorable guest experience
• Excellent Communication skills – guest will need to come to you with concerns as well as compliments, so you'll be easy to talk to
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
• Be a trusted contact for all guests – help them with anything from bill issues to local knowledge.
• Maximize revenue on shift through promotion and upselling, and training of colleagues
• Assist in ensuring training of Food & Beverage staff is carried out and training plans are designed and implemented to meet needs
• Maintain standards of hygiene for food handling and presentation
• Have a flexible approach to adapting to guest requests, and have the necessary skills to actively resolve complaints and challenges presented by guests
• Stay calm under pressure while boosting team morale and fostering a culture people are proud to be part of

What we need from you

• At least 1 years of related experience, as a Team leader or Supervisor.
• A genuine passion for food and a love for sharing your culinary stories with our guests
• Valid Victorian RSA and Food Safety Certificate, as required by local law.
• Full working rights in Australia without restrictions.

What you can expect from us

You'll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life – including, impressive room discounts and some of the best training in the business.

Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our ever-growing global family.