Endpoint Services

**What success looks like in this role**:
**High-Level Description**:Position will be a dedicated Microsoft Teams, Direct Routing and other Unified Communication platforms.

This role uses professional concepts in accordance with company objectives to solve highly complex problems in creative and effective ways. Some barriers-to-entry exist at this level such as a dependency on management and peer reviews as well as the ability to follow company and professional standards. This role works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. This person exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results. This role will work with the Digital Workplace - Unified Communication Lead to architect UC technologies such as on-premises deployment, migration to MS Teams from different platforms (E.g., Skype for Business, Zoom etc.).

This position will be required to provide guidance to personnel and work directly with customers and vendors.

This position requires 8+ years of relevant experience and expertise in the profession.

**Responsibilities and Accountabilities**:

- Expert-Level in Microsoft Teams, Microsoft Lync/Skype-for-Business and integrated technologies
- Strong hands-on experience in complex enterprise Unified Communication platforms
- Expert-Level experience in Configuring and Administration of High Availability environment for Unified Communication technologies, Direct Routing, SBCs environments.
- Expert-Level experience Spectralink DECT-Solution
- Experience with Creation, modification and deletion of end devices, DECT servers and DECT transmitters
- Experience with Operation of the OVOC server incl. patch management
- Experience with Luware Contact Center solutions
- Expert in managing Luware Attendant Console
- Environmental changes - consolidation, platform upgrades, SBC firmware and security management
- Responsible for working with the Unisys Service Delivery Manager (SDM), Unisys Client Executive (CE) and/or direct client manager to strengthen Unisys’ position as a strategic partner, managed services provider, and IT Services Provider for the client.
- Superior customer facing and technical skills including ability to develop “trusted advisor” relationship with Enterprise customers
- Provide recommendations on the evolution of the infrastructure to meet short, medium, and long-term objectives as it relates to Digital Workplace Collaboration.
- Provide recommendations regarding improvement and enhancements of the technologies supporting Digital Workplace Collaboration.
- Test, where appropriate and possible, in a production simulated laboratory environment any new Digital Workplace Collaboration technology prior to production implementation.
- Optimize the performance of the environment, including reconfiguration, maintenance and/or upgrades.
- Plan, Develop, Test, Provision, Administer and manage all related systems related to Digital Workplace Unified Communication and collaboration
- Manage and plan both hardware and software upgrades as necessary for Digital Workplace Messaging technologies.
- Create and maintain all documentation for all architecture, build, integration, transition and maintain phases of the Digital Workplace Messaging technologies.
- Conduct hardware capacity planning and make recommendations based on future direction and needs as it relates to supporting Digital Workplace Messaging technologies.
- Support partnerships with Microsoft and other vendors that make up the Digital Workplace technology area.
- Exceptional analytical and problem solving capabilities
- Must be able to handle any critical situation or escalation timely and effectively.

**You will be successful in this role if you have**:
**Secondary functions**:

- Provides statistical and performance feedback and coaching on a regular basis to each team member.
- Writes and administers performance reviews for skill improvement.
- Is available for employees who experience work and/or personal problems providing appropriate coaching, counselling, direction, and resolution.
- Ensures employees have appropriate training and other resources to perform their jobs.
- Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
- Addresses disciplinary and/or performance problems according to company policy.
- Strong leadership and organizational skills

**Necessary skills**:

- Expert-Level in Microsoft Teams, Microsoft Lync/Skype-for-Business and integrated technologies
- Advance-Level understanding of MS Teams, Direct Routing, Meeting Room technologies such as Crestron, Surface Hubs, Poly etc.
- Advanced experience with SBC such as AudioCodes, Ribbon/Sonus, MediaPacks or any other Analog Gateways, SIP Trunks, VOIP, ISDN E1/T1
- High-Level of understanding of Microsoft’s Productivity Software - Collaborat