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Regional Manager
2 weeks ago
**The Body Shop**:
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
**Your role in a nutshell**:
To maximise the profitability of your designated retail stores within NSW in line with the company business objectives through successfully implementing service strategy, operational excellence, and strong store management development.
**More about the role**:
**Key Job Accountabilities**:
- Achieve sales and KPIs in line with set targets
- Develop and implement strategies that align to the business goals
- Manage recruitment, induction and training requirements for all staff providing feedback, coaching, performance discussions and talent reviews as required.
- Foster a collaborative relationship with the State Trainer to optimise staff development and build capability
- Champion a culture that demonstrates a genuine passion for and actively promotes TBS values.
**Working Relationships & Interfaces**
- Direct Reports: 10-15 retail store managers across Sydney/NSW and their employees
- Peers: 2 other State/Regional Managers that are responsible for the other retail stores across Sydney/NSW/ACT
- With wider Retail team/peers to align, share best practice and foster their immediate joyful collective.
- With their key AUS retail management/Trainers/ stakeholders to deliver on market KPI’s.
**What we look for**:
**Experience**:
- Retail Operator
- Innovator
- Strategist
- Entrepreneur
- Integrator
- People Developer
**Competencies required**:
**Master Retail Fundamentals**
- Stays up to date with market, customer behaviour and competitors
- Builds on categories shopper insight
- Leverages business drivers
- Pursues financial optimisation
**Develop Business Operations**
- Adapts brand strategy
- Ensures compliance and operational efficiencies
**Enhance Selling & Customer Experience**
- Masters brand selling scenarios
- Focuses on customer service
- Understands merchandising
**Foster Retail Development**
- Improves on mystery shopping
- Manages BA staffing and relationship
- Trains and coaches on selling and service
- Collaborates across functions
**Talent Drivers**:
- Leadership
- Collaborative Skills
- Personal Conduct
- Commerciality
- Purpose
