Customer Success Manager

1 week ago

Sydney, Australia sharonbennie Full time

Large, fast-growing PropTech with huge scope for career progression
- Incredible company culture with hybrid office / WFH arrangements
- Full training and onboarding provided from industry professionals
- **Sydney CBD Offices**:

- **To $80,000**:

- **Large, fast-growing PropTech**:

- **Hybrid Office / WFH model**:

- **Incredible company culture**:

- **Huge scope for career growth**

One of Australia’s largest and fastest growing PropTechs, our client is a software solution for Real Estate agencies and looking for a new member of the Customer Support team.

**The Role**:
This is a fun support role where you can put your real estate software knowledge to use. With the purpose of this role being to deliver on four key areas - utilisation, retention, engagement and upsell opportunities, main tasks will include:

- Working closely with the customers to ensure they are using the product well and maximising all the product functionality
- Provide and talk through resolutions to queries / problem-solve
- Direct elevated matters to internal departments when needed
- Database management & keep notes on conversations

**About you**:
You will enjoy working in a high-vibe, customer-centric environment, where the entire team is engaged in elevating the role of a Property Manager and helping them create efficiencies through ‘best use’ of the system. Also:

- Ideally you’ll have a background in property management / trust accounting or leasing
- Previous experience on a help-desk or supporting with cloud-based software will be viewed favourably
- Be a good communicator (verbal and written) and comfortable on the phone
- Have a natural willingness towards customer service
- Able to travel into the city at least 2 - 3 days / week

**Benefits**:

- Full training provided
- Vibrant and energetic corporate culture with an exciting shared vision
- Highly successful company that you’ll be proud to represent
- Use your property experience towards something new
- 100% in office / OR Hybrid on offer - YOU choose
- Free coffee & Friday drinks
- Huge scope for career growth

**Sharon Bennie**

**0413 381 381**
- _________________________

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and connect on Linkedin:
SCR-sharon-bennie

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