Client Support Specialist

3 days ago

Gungahlin, Australia Argyle Housing Full time

**Introduction**:
About Argyle Housing

Argyle Housing is a community-managed, not-for-profit, housing organisation. While we provide the bricks and mortar, it is who is inside that matters. We provide a home, not just a house where the home is the foundation from which our clients realise that their best life is possible and can map their journey to achieve it. Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living.

**Description**:
About you

In this role you will help us deliver high levels of client satisfaction, demonstrate behaviours that reflect our values towards our colleagues, clients and community.

The Role

The Client Support Specialist reports to the Client Support Lead of ACT, managing the Common Ground site at Gunghalin. Key responsibilities include, but not limited to:
Providing support to our clients who are dealing with homelessness and complex needs
Working closely colleagues, stakeholders and external support providers
Following guidelines outlined in the Tenancy Act
Actioning client rent arrear reports
Achieving KPIs as agreed with your manager

**Skills and Experiences**:
**To ensure success in this role, you will demonstrate**:
Equivalent in the community sector such as case management, case work (child protection disability).
Experience in Community Housing coupled with an understanding of issues affecting socially disadvantaged groups and those with complex and challenging housing needs
Experience managing a portfolio of tenancies or case load
Excellent written and verbal communication skills
Sound knowledge of Microsoft Office programs and software operating systems
Current Australian driver's license

A few benefits of working at Argyle Housing

Generous salary
Not-for-Profit salary sacrifice options in addition to the tax-free threshold
Flexible working arrangements
Recognition program
Wellbeing allowance
17.5% leave loading

This is an excellent opportunity for those seeking a satisfying and fulfilling role within a supportive team environment, whilst making a positive contribution to the community.

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