Impairment Benefits Specialist

7 days ago

Melbourne, Australia EML Group Full time

Impairment Benefits Specialist

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Melbourne**, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to pro-actively manage and accurately assess and determine impairment benefit claims and manage related disputes in accordance with the Accident Compensation Act 1985, the Workplace Injury Rehabilitation and Compensation Act 2013 and WorkSafe guidelines, including the Online Claims Manual. To comply with all applicable legislative and policy timeframes and performance measures.

This will be a **permanent, full time** position based in the **Melbourne**office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Engage with all stakeholders to effectively manage an impairment benefit claim from end to end, including completing liability assessments, attending and participating in ACCS (where required), draft medical panel submissions, Independent Impairment Assessor consultation/report requests and entitlement to impairment benefit calculation and determinations, review responses and process payments for any impairment benefits given.
- Ensure IB claims are managed in accordance with legislation, guideline, protocols and in accordance with WorkSafe scheme objectives.
- Maintain internal relationships and demonstrate teamwork and commitment to solving operational challenges within and across teams.

**ABOUT YOU**
- Solid experience in a case management or assessment role within a large insurance organisation is mandatory
- Experience with Victorian workers compensation disputation and litigation processes is highly advantageous
- Outstanding customer service and coaching skills
- Excellent stakeholder management and engagement

**WHAT WE OFFER**

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.

Job ID JR2420

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