Head of Programs and Services

**The Company**

Cystic Fibrosis Victoria (CFV) was founded in 1974 by a group of parents of children with cystic fibrosis and became an Incorporated Association in 1984. CFNSW was founded in 1967 by a group of parents and clinicians to help support children and families living with CF.

In 2017 CFV became known as Cystic Fibrosis Community Care (CFCC) as we believe this more accurately reflects our fundamental role, caring for our community. Shortly after our name change, Cystic Fibrosis NSW merged with CFCC to become one organisation that represents the interests of people living with CF and the CF community across Victoria and New South Wales. We have offices in Melbourne and Sydney.

CFCC provides advocacy, support and information services to people living with CF and their families. We also conduct awareness programs for the general public and fundraise to support service provision to families and adults living with CF, and to promote CF research.

**The Opportunity**

CFCC have a rare and unique opportunity for a Head of Programs and Services to join the team. Reporting to the CEO, you will lead a team and develop all CFCC programs and support services across Victoria and New South Wales. This will include driving a learning culture and using evidence-based decision making to deliver high quality services and outcomes for people with CF, and their families.

You will also be responsible for establishing and building relationships to build the profile of all programs and services and strengthen partnerships with funders and sector partners, working with a range of internal and external stakeholders to successfully implement organisation programs and initiatives, driven by both external/sector and/or internal changes to improve services and outcomes for people with CF, and their families. As such, your ability to influence and work collaboratively with a range of stakeholders including peers, employees, external organisations, funding bodies and government agencies, will be critical to your success.

**Key Responsibilities**:

- Contributing to the development of the organisation Strategic & Annual Planning process;
- Leading the development, implementation and review of the Programs and Services Annual Plan, and monitoring it’s the overall effectiveness and impact, providing regular reports to the Leadership Team and Board;
- Developing, preparing and review of the annual budget;
- Monitoring, coaching, supporting, motivating and developing team members to enable them to deliver outcomes and foster a culture of high performance;
- Leading the management of delivery of all CFCC programs and services to ensure compliance with internal policies and processes, the Strategic Plan, Operational Plan and the relevant funding agreement, contracts, and accreditation standards;
- Support the implementation of strategic projects and a culture of continuous improvement in all programs and service areas.

**What will you bring to the role?**
- Tertiary qualifications in social work, psychology or related clinical field or equivalent business management field;
- Demonstrated knowledge of community services policy and practice in Australia;
- Substantial practice, leadership, and management experience in a senior role within the community or aligned sector either medium to large not-for-profit organisation or the public sector focused on Human Services;
- Strong leadership skills, with the ability to build a shared understanding of, and commitment to CFCC Purpose;
- Strategic thinking, with the ability to drive state-wide and national initiatives that support CFCC Purpose;
- Capacity to plan and prioritise at the strategic level and operational level.

**How to Apply**:
All positions within CFCC will be required to undergo probity checks including criminal record checks and working with children checks and as outlined in their Contract of Employment. For this role you must also be able to drive, provide and maintain a valid Australian Drivers’ Licence.