Head of Programs, Student Support Services

**Join us to make a difference for all students in NSW**

**Position details**
- Clerk Grade 11/12
- Temporary, full-time backfill opportunity for up to 12 months
- **Close to Wynyard station & hybrid work arrangements available**

**About the role**

This role is a fantastic opportunity to assist with leading the strategic vision and program operations of the Student Support Services branch at NESA. Student Support Services assists HSC students across NSW by approving the disability provisions needed to access and respond to their exams. As the Head of Programs, Student Support Services, you will provide executive, logístical, leadership and strategic support to the branch manager and the branch. This includes managing: complex issues and matters, branch governance, program development, and direct report team members.

On a day-to-day basis you will be responsible for:

- Providing strategic and tactical support to the implementation of branch programs.
- Managing and developing branch contributions to NESA committee or Board papers, ministerial correspondence, and tribunal responses including attending conciliation conferences.
- Evaluating branch processes and providing expert advice and information to the Manager and Director on emerging project and operational issues and presenting recommendations to improve and support delivery in line with established plans, budgets, timeframes, objectives and other business priorities.
- Managing stakeholder relationships through effective communication, negotiation, and issues management.
- Leading the development and delivery of projects, identifying interdependencies and leveraging resources to achieve required outcomes.
- Developing and implement strategies and tools for the monitoring and evaluation of branch programs, including risk management and quality assurance measures, to support program effectiveness.
- Program management experience
- People management with the ability to lead continuous improvement
- Experience supporting change management
- Excellent written and verbal communication skills and the ability to manage a high volume of complex, sensitive and time-critical matters
- Well-developed ability to research and analyse information.
- Experience using and adapting to information and communication technologies
- Public sector experience highly valued

Download the role description.

**About us**

At the NSW Education Standards Authority (NESA) we work with the NSW community to drive improvements in student achievement.

We achieve this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).

To find out more about the important work we do for NSW visit our**website.

**Ready to join us?**
- Provide an example of when you have positively influenced change. Describe the situation, what strategies you used, and what the outcome was.
- Describe your experience in leading the delivery of outcomes to customers and other stakeholders in a high-volume program management or similar context.

If you need reasonable adjustments for the recruitment process and workplace, please reach out to the contact person above_._

**Close date: Sunday, 25 May 2025 at 11.59pm AEST**

**Important information**

This is a child-related role. For the successful applicant, as a condition of employment, they will be required to provide a Working with Children Check (WWCC) Clearance number (for paid employment) prior to commencement in the role. Please note the WWC will be at the applicant’s own expense. For more information, click here.

**Visa sponsorship is not available for this position**. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.
- A _Talent Pool_ (valid for 18 months) _may be created for future ongoing and temporary roles._