Dispute Resolution Officer

2 weeks ago

Adelaide CBD, Australia Gallagher Full time

About Us:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by _The Gallagher Way_, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.

Overview:
The role of the Dispute Resolution Officer is to deliver a professional and customer focused workers compensation claims service for all SA clients with an emphasis based on quick and efficient decision-making that resolves disputes expeditiously and fairly.

The major accountability for this role is to conduct dispute resolution processes in a manner which will maximise worker and employer satisfaction and minimise costs related to disputes.

**Responsibilities**:
**You will add value to Gallagher Bassett across the following**:

- Providing high quality customer service to internal customers, injured workers and legal representatives;
- Undertaking tasks associated with the preparation of SAET conferences;
- Liaising with ELP’s to review advice and provide instruction;
- Formulating settlement options;
- Ensuring dispute outcomes are effectively communicated and actioned with all key stakeholders;
- Maintaining compliance with relevant Acts and RTWSA Instructions.

Qualifications:
**We’re interested in hearing from people who possess**:

- Ability to make decisions, influence and negotiate win/win outcomes;
- Excellent time management and organisation skills;
- Ability to build rapport with key stakeholders;
- Excellent communication and interpersonal skills;
- Sound knowledge of Workers Compensation Claims Management and the Return to Work Act 2014.

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following**:

- True flexible work hours, including 9 day fortnight
- 2 Paid Volunteer days per year
- Paid Parental Leave
- Staff referral incentive
- Opportunities for ongoing education and development
- Service recognition awards to celebrate your contribution to the company
- Employee assistance program for yourself and your immediate family members
- Staff benefits program with a wide range of discounts on offer
- The opportunity to work for a company that gives back to the community through our Gentle Bear program
- A fun, supportive and inclusive working environment

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

**If this sounds interesting to you - we want to connect**

**Only people with the right to work in this country will be considered for this role.

  • Dispute Resolution Officer

    2 weeks ago

    Adelaide CBD, Australia Arthur J. Gallagher & Co. Full time

    About Us: Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today...

  • Dispute Resolution Officer

    1 week ago

    Adelaide, South Australia Plenti Full time

    **Who are we?**Plenti is a fast-growing fintech, helping its customers achieve their life goals by delivering fast and fair automotive, renewable energy and personal loans. Plenti is on a mission to be Australia's best lender. We come from a diverse range of backgrounds, both professionally and personally. We are always open to new ideas and believe success...

  • Dispute Resolution Officer

    2 weeks ago

    Greater Adelaide SA, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Dispute Resolution Officer

    1 week ago

    Greater Adelaide SA, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Disputes Resolution Officer

    7 days ago

    Adelaide, South Australia Gallagher Full time

    **Your Role**The role of the Dispute Resolution Officer is to deliver a professional and customer focused workers compensation claims service for all SA clients with an emphasis based on quick and efficient decision-making that resolves disputes expeditiously and fairly.The major accountability for this role is to conduct dispute resolution processes in a...

  • Dispute Resolution Officer

    2 weeks ago

    Adelaide Region SA, Australia Plenti Full time

    **Who are we?** Plenti is a fast-growing fintech, helping its customers achieve their life goals by delivering fast and fair automotive, renewable energy and personal loans. Plenti is on a mission to be Australia’s best lender. We come from a diverse range of backgrounds, both professionally and personally. We are always open to new ideas and believe...

  • Dispute Resolution Officer

    1 week ago

    Greater Adelaide SA, Australia EML Full time $104,000 - $130,878 per year

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Dispute Resolution Specialist

    7 days ago

    Adelaide, South Australia beBeeDisputeResolution Full time $96,580 - $105,350

    Job SummaryThe Disputes Resolution Officer will provide exceptional customer-focused service for workers compensation claims in South Australia, prioritizing swift and efficient decision-making to resolve disputes expeditiously and fairly.This role requires conducting dispute resolution processes to optimize worker and employer satisfaction and minimize...

  • Disputes Resolution Officer

    1 week ago

    Adelaide Region SA, Australia Gallagher Full time

    **Your Role** The role of the Dispute Resolution Officer is to deliver a professional and customer focused workers compensation claims service for all SA clients with an emphasis based on quick and efficient decision-making that resolves disputes expeditiously and fairly. The major accountability for this role is to conduct dispute resolution processes in...

  • Dispute Resolution Officer

    2 weeks ago

    Adelaide, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...