Dispute Resolution Specialist

1 week ago

Greater Adelaide SA, Australia IAG New Zealand Full time

Make a difference as a **Dispute Resolution Specialist**

**Your Role**

Join an industry leading and fast paced team as a Dispute Resolution Specialist. Using your high-level dispute resolution capability and sense of fairness, along with your superior stakeholder skills, you’ll manage the disputes that arise from unresolved complaints, and deliver a world-class alternative dispute resolution experience to our customer and partners.

You’ll resolve internal or external disputes ranging from simple to complex in line with the General Insurance Code of Practice, The Australian Financial Complaints Authority (AFCA) Rules, and Regulatory Guide 271.

We have multiple openings of permanent and secondment role and welcome applicants based in all major cities. We work flexibly with a mix of work from home and the office.

**About You**
- Proven experience in Dispute Resolution and Complaint Management in a general insurance or legal environment
- Previous exposure to the AFCA complaints process
- A strong customer focus, with the ability to show empathy and patience
- Effective decision making and time management skills with the ability to work unsupervised and under pressure
- Strong written and verbal communication skills, including advanced negotiation skills
- Resilience and a positive mindset
- Ability to manage simple and complex matters confidently
- Strong computer literacy is essential

**Applications close on Wednesday 6 November 2024 at 23:59pm AEDT.**

**ABOUT US**

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you.

**All this shows up in what we offer**:

- Access up to 50% off personal insurance, including home and motor insurance
- Flexibility through a program called MyFlex - supporting you to live life to the full
- Welcome Back cash bonus when returning from parental leave
- Grow your career through dynamic secondments
- A certified Family Inclusive WorkplaceTM

Learn more about who IAG is here.

  • Dispute Resolution Specialist

    7 days ago

    Adelaide Region SA, Australia Allianz Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So, come and share your ideas, give...

  • Dispute Resolution Specialist

    1 week ago

    Adelaide CBD, Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So, come and share your ideas, give...

  • Dispute Resolution Specialist

    2 days ago

    Adelaide, South Australia beBeeResolution Full time $120,000 - $160,000

    Dispute Resolution Expertise\Entities{Job Overview}Fenwick Elliott Grace is known for its excellence in managing complex legal matters. As the firm continues to grow, we are seeking talented lawyers at Senior Associate level to join our specialist Disputes team.You will have the opportunity to work alongside our Partners in a collaborative environment and...

  • Dispute Resolution Officer

    2 weeks ago

    Greater Adelaide SA, Australia Plenti Group Full time

    **Who is Plenti?** Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...

  • Dispute Resolution Officer

    2 weeks ago

    Greater Adelaide SA, Australia Plenti Full time

    **Who is Plenti?** Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...

  • Dispute Resolution Officer

    2 weeks ago

    Greater Adelaide SA, Australia Plenti Full time

    **Who is Plenti?** Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...

  • Dispute Resolution Officer

    1 week ago

    Greater Adelaide SA, Australia EML Group Full time

    Dispute Resolution Officer EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that...

  • Dispute Resolution Officer

    2 weeks ago

    Greater Adelaide SA, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Dispute Resolution Officer

    5 days ago

    Greater Adelaide SA, Australia EML Group Full time

    Dispute Resolution Officer EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that...

  • Dispute Resolution Officer

    4 days ago

    Adelaide Region SA, Australia humm Full time

    **We Dream. We Design. We Deliver.** This is the place where you’ll be hands on. Where new ideas are welcomed and expected. At every level - and in every role - we’re doers and builders. Not Managers and minders. **humm**group (ASX-HUM) is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the...