Client Support Coordinator

**What’s the role?**

We are seeking a highly organised and proactive Client Support Coordinator to join our Client Partnerships team. This role is instrumental in supporting the sales team by ensuring seamless campaign delivery, accurate administration, and exceptional client service.

Working closely with the Client Partner and Client Executive, you will be responsible for processing media orders, coordinating campaign logistics, maintaining internal systems, and supporting the broader team to deliver strong outcomes for our clients.

**Key Responsibilities**

+ Process client orders and media bookings with accuracy and efficiency.

+ Coordinate media schedules across print, digital, and audio platforms.

+ Maintain organised documentation and up-to-date CRM records, including client contact details and sales activities.

+ Upload and manage contract documentation in internal systems (e.g., AdPoint).

+ Support digital campaign setup and monitor performance in collaboration with Ad Operations.

+ Communicate creative specifications and deadlines to clients, and follow up on outstanding materials to meet campaign timelines.

+ Prepare and deliver comprehensive post-campaign reporting, including screenshots and tearsheets.

+ Manage client correspondence regarding schedules, materials, approvals, and campaign progress.

+ Liaise with internal departments to ensure smooth delivery and alignment across teams.

+ Contribute to process improvement initiatives that enhance efficiency and the client experience.

**Who are you?**

+ Experienced in providing administrative support, ideally within a media, sales, or client-focused environment.

+ Client-oriented, professional, and responsive in managing requests and communications.

+ Strong organisational skills with the ability to manage multiple priorities and meet deadlines.

+ Comfortable working with CRM systems (Salesforce experience is advantageous) and internal booking platforms.

+ Proficient in generating reports, managing spreadsheets, and preparing client-ready documents.

+ A strong communicator and collaborative team player with a keen attention to detail.

**News Benefits**

News Benefits is our way of saying thank you to our people for their valued contribution to News, our audiences, clients and communities. Thanking them for the great things they do daily, for the greater good of Australia. Our benefits include:
+ **Exclusively ours** - Access to publications and products from across the News Corp family

+ **Health & wellbeing** - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices)

+ **Time off** - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.

+ **Helping you grow** - Development opportunities (including diversity and inclusion - focused education series) and recognition

+ **Financial wellbeing** - Support on making the most of your money

+ **Perks & discounts** - Exclusive offers across a range of products and services

+ **Giving back** - Make a difference to our communities.

+ **Workplace Inclusion and facilities** - Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents’ rooms

**Who are we?**

We are proud to be Australia’s most impactful media group, we’re even prouder of what we stand for. Together, we inform, advocate and inspire all Australians, for a better Australia.

With over 150 brands across news, sport and lifestyle, News Corp Australia is trusted by over 18 million Australians a month to provide the information and inspiration they seek.

Renowned for world-class journalism and marketing services nationally and internationally, we offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.

In February 2025, News Corp Australia’s National Client Partnerships Team was named Sales Team of the Year at the 2024 AdNews Agency of the Year Awards. This prestigious award is testament to the dedication, passion, and innovation that drive our talented team of Client Partnership professionals.

**What’s next?**

**Our Commitment to Diversity, Equity and Inclusion** _We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve. Our people make us unique and we all have a story. We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply. Inclusion is important to us and we want everyone at News to bring their whole-selves to work. If you require any accommodations or adjustments throughout the recruitment process, or would like to outline which pronouns you prefer, please feel free to let us know._

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