Digital Marketing Assistant

21 hours ago

North Sydney, Australia LCA SUPPORT OFFICE Full time

**Digital Marketing Assistant**

**Join Our Team at Laser Clinics Group - Elevate Our Digital Presence**

Are you a results-driven Digital Marketer with a passion for eCommerce and CRM? Laser Clinics Group, the world’s leading cosmetic clinic group, is looking for a Digital Marketing Specialist to enhance our digital and customer engagement strategies across the Group. Reporting to the Group CRM & E-Commerce Manager, this is your opportunity to shape online experiences and drive customer loyalty for a globally expanding brand.

If you thrive in a fast-paced environment, excel in digital strategy execution, and love working with data-driven insights, this role is your chance to make an impact in the beauty and aesthetics industry.

**What You’ll Do**:
**eCommerce & Digital Marketing**:

- Optimise online store performance through best-practice eCommerce strategies.
- Coordinate website updates, development projects, and UAT testing.
- Oversee digital marketing activities, including content creation and merchandising.
- Set up, schedule, and test monthly promotions to drive sales and engagement.
- Provide detailed reporting on campaign performance and customer behaviour.

**CRM & Customer Engagement**:

- Continuously optimise the customer journey to improve retention.
- Research and analyse competitor digital marketing strategies to enhance our approach.
- Utilise customer data and insights to enhance CRM programs and drive customer value.

**Collaboration & Stakeholder Management**:

- Work closely with internal teams, including, marketing, IT, and international stakeholders, to align on content and campaigns.
- Manage relationships with external agency partners to optimise digital performance.
- Ensure compliance with privacy laws related to customer data and marketing automation.

**Workplace Excellence & Compliance**:

- Adhere to workplace health and safety standards.
- Identify opportunities for process improvements and operational efficiencies.
- Stay updated on industry trends and best practices in digital marketing and eCommerce.

**We’d Feel WOW if You Have**:

- 2+ years’ experience in retail eCommerce or as a CRM Specialist.
- Experience with Content Management Systems (BigCommerce, Optimizely, Shopify, preferred).
- Proficiency in marketing automation platforms (Insider, Klaviyo preferred).
- Experience with Google Analytics and data visualisation tools (Tableau).
- A data-driven, analytical mindset with a passion for testing and optimisation.
- Exceptional communication skills and ability to translate insights into action.
- Strong attention to detail and ability to manage multiple projects in a fast-paced environment.

**About Laser Clinics**

Laser Clinics is redefining the beauty industry with over 200 clinics globally, specialising in Laser Hair Removal, Skin Treatments and Cosmetic Injectables. Our purpose is to help people feel confident in their own skin. As a franchise business with operations in Australia, New Zealand, the UK, and Canada, we are driven by a commitment to excellence, innovation, and customer satisfaction.

**Why You’ll Love Working with Us**:

- Up to 70% off treatments for you and your family
- Quarterly Skinstitut products
- Hybrid work arrangement
- We don’t work on our birthdays
- Quarterly company social events
- Access to our Employee Assistance Program (EAP).
- Career growth opportunities within a dynamic, supportive environment

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