Multi-Property Reservations Supervisor

Additional Information
Job Number

Job Category
Reservations

Location
The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

At The Westin Melbourne, we are committed to creating meaningful experiences not only for our guests but also for our associates. Join us as a
Multi-Property Reservations Supervisor
and play a vital role in driving the success of our reservations team across multiple properties. You will lead by example, deliver exceptional service, and ensure every reservation detail reflects the brand's promise of care and precision.

About You

• Passionate about hospitality, guest experience, and operational excellence
• Previous experience in Reservations or Front Office within a luxury or premium hotel environment
• Strong understanding of hotel systems such as Opera PMS, MARSHA, or similar
• Excellent leadership, training, and communication skills
• Analytical and detail-oriented with strong problem-solving ability
• Skilled in multitasking and managing time effectively under pressure
• Knowledge of group bookings, rate management, and billing processes
• A collaborative team player who leads with professionalism and empathy
• Full working rights in Australia

About The Role

• Oversee the daily operations of the Reservations team across multiple properties, ensuring accuracy in all reservations, room blocks, and group codes
• Process all reservation requests, changes, and cancellations received by phone, email, or system, ensuring prompt and professional responses
• Verify room availability and rates, applying appropriate sales techniques to maximize revenue opportunities
• Review and implement new reservations procedures and ensure compliance with Marriott policies and brand standards
• Supervise and support team members, providing ongoing coaching, feedback, and performance development
• Handle guest inquiries and special requests, resolving challenges efficiently while maintaining a positive guest experience
• Ensure billing accounts are properly set up in accordance with accounting policies
• Communicate with Sales, Revenue, and Front Office teams to coordinate group bookings and ensure a seamless guest journey
• Maintain accuracy in systems and reports, ensuring alignment between MARSHA, PMS, and group data
• Act as the first point of contact for escalated guest or system issues, providing effective solutions or escalation as needed
• Support management in scheduling, training, and motivating team members to achieve departmental goals
• Uphold confidentiality, professionalism, and adherence to brand standards in every interaction

Our Benefits

• Exclusive staff discounts on food, beverage, and hotel stays across Marriott International for you, your family, and friends
• Access to Life with the Works program, including flexible working options, sabbatical leave, and paid leave during your birthday month
• Career development opportunities with globally recognised training and leadership programs
• Genuine care for your well-being through our Employee Assistance Program
• Recognition and rewards for your achievements, including referral incentives for bringing friends to join the team
• Be part of the world's largest hotel company, where equality, diversity, and inclusion are part of who we are

Westin Hotels and Resorts are part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
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