Residential Services and Relations Manager

**Premier aged care residence**:

- ** Exceptional working environment**:

- **Staff recognition and awards**:

- ** Cash loyalty service awards**:

- ** Staff discount program**:

- ** Online and face to face training and development**:

- ** We support growth and are keen to grow our team from within**:

- ** Be part of a team in an engaging and respectful workplace**

**An exciting opportunity exists to join the Leisure & Lifestyle team in our award winning residential aged care facility, Bella Vista Gardens located in the Sydney Hills District.**

Bella Vista Gardens is a carefully considered modern residence that offers all of the comforts of home, in an elegant, architecturally designed and very personalised environment.

**ABOUT THE ROLE**

The Residential Services and Relations Manager plays a pivotal role in ensuring our award winning aged care residence remains the best in the Hills District. This unique role is perfect for someone with aged care experience looking for a new and exciting challenge to embrace. You will be joining a dynamic and successful team who go the extra mile for their residents, working seamlessly as a strong team whilst autonomy and creativity is encouraged.

Reporting to the Director of Care Services, you will be responsible for leading and managing residential services, including laundry, kitchen, property, cleaning, and client services.

You will lead and manage a residence-based team of approximately 40 staff in effectively and efficiently providing residential services to our 130 residents.

In this hands on role you will develop a deep and broad knowledge and understanding of our residents, enabling you to deliver exceptional client services that are responsive, inclusive and sensitive to diverse our resident needs.

You will be supported by your Director of Care and a team of expert partners from the Cranbrook Care family.

**ABOUT YOU**

If you love working with people, are a quick learner, enjoy an entrepreneurial team culture and pride yourself on getting things done right the first time, then this role is for you

**To succeed in this role, you will need the following skills and qualifications**:

- A minimum of 5 years’ experience in aged care residential/hotel services supervision and/or at an equivalent level in the hospitality industry
- Demonstrable experience in leading a diverse team essential including strong capability to manage staff performance and development
- Practical, commercial experience in budget management and cost control
- Expert knowledge of Australian Work Health & Safety legislation and NSW Food Authority regulation with respect to the provision of services
- Expert knowledge of regulatory requirements related to aged care in Australia is desirable
- Active participation in and expert knowledge of the aged care accreditation system desirable
- Demonstrated capability to implement the principles associated with Continuous Improvement and Work Health & Safety
- Strong IT skills capability including Microsoft Office

**ABOUT US**

**Cranbrook Care **aims to be the premier provider of quality residences, care and lifestyle services.

In meeting our vision, we strive for exceptional **wellbeing** for our residents, physical and emotional **security** and **excellence** in our built environment and service.

We believe that our residents deserve the best and we are constantly striving to provide the highest service excellence to them and their families.

We are also dedicated to ensuring our staff work in an engaging and respectful workplace that supports growth and learning.

**HOW TO APPLY**

If you meet the above criteria and would like to be part of a team where everyone works together as a team to fulfill our vision, then we want to hear from you

We are not requesting a copy of your resume at this stage.

**APPLY NOW**

Applicants must supply a current National Police Certificate or be willing to complete a criminal history check before offer of employment.

No recruitment agencies please.