Customer Service

Join this high growth fintech start-up, and shape the future of the business as it grows
- A dynamic and energetic environment, perfect for those with strong customer service skills.
- Vibrant office located minutes from Central Station, with a collaborative and innovative work environment.
- $60,000 + super

**The Company**

Lotus People is thrilled to partner with an exceptional FinTech start-up that is rapidly growing and revolutionizing the industry. Join a dynamic and down-to-earth team within an award-winning business that is dedicated to providing comprehensive customer support.

Benefits include; genuine career growth opportunities, a vibrant and social office environment, continuous pay reviews and comprehensive training and support

**The Role**

We are seeking individuals with a passion for delivering exceptional customer service to join this thriving company As the first point of contact, you will be responsible for taking call-backs and live chats from customers requiring any assistance. This collaborative team culture welcomes innovative ideas, so you can help shape new processes and have a real impact on the business direction.

You'll receive great training and continuous support to deliver a comprehensive, informative, and engaging customer service experience

You will benefit from working alongside friendly and approachable managers and colleagues, in a super convenient central location

**The Duties**
- Deliver exceptional customer service via live chat support, promptly addressing inquiries and concerns.
- Assist individuals in their onboarding process and provide guidance on platform usage.
- Handle payment-related issues and work towards timely resolutions.
- Collaborate with cross-functional teams to continuously improve processes and reduce customer queries.
- Educating customers, problem solving and building rapport
- Utilise the company's online app to interact with customers and provide support via live chat.
- Offer call slots for customers who require further assistance, answering calls in a fast, flexible and dynamic way.

**The Benefits**
- Join a company that is truly customer-centric, with a genuine commitment to their customers' success and satisfaction.
- A supportive and collaborative team environment where innovation and new ideas are encouraged and valued.
- Genuine opportunities for career growth and development within the organisation.
- Employee Assistance Program and wellness budget for all staff.
- Vibrant office located 2 minutes from Central Station.
- Shape the future of the business and contribute to its ongoing success.
- Strong workplace culture with regular social events, lunches and team get togethers.
- Continuous pay review cycle - not just reserved for annual reviews
- Friendly team culture with down to earth managers and leaders.
- Dedicated trainings to support your professional growth.

**About You**
- You will have a background in customer service or administration type roles, possibly in the financial services industry.
- A quick learner that thrives in high-performing environment.
- Utilise your superior communication skills and positive attitude to build great relationships and excel in this fast-paced role
- Effective prioritization and organizational skills.

Overall, you should be excited about joining a thriving and fun team in an award winning business. You should enjoy building rapport and possess great attention to detail and organisational skills. With a quick learning ability and a positive attitude, you will thrive in this environment, eagerly embracing new challenges

If you are excited about joining a high-growth FinTech company and being part of a dynamic team that is revolutionizing the industry for its customers, we would love to hear from you

**#LI-CL1