Client Relationship Manager

**Overview**

The role of a Client Relationship Manager (CRM) is to deliver against Link Market Services Limited’s (Link) client objectives of understanding, anticipating and managing the needs and expectations of clients to ensure maximum revenue potential and develop and maintain strong relationships with clients.

CRMs are ultimately responsible for the premium delivery of services to Link’s clients and their investors. This includes managing client expectations, fee discussions, negotiating service level agreements, account planning, cross-selling and strategic initiatives.

**Key Accountabilities and Main Responsibilities**
- Maintain and develop relationships with fee paying clients and internal departments, managing client expectations.
- Meeting with all clients and anticipating client needs.
- Project and mailing management (including overall responsibility for each client’s Annual General Meeting).
- Ensuring all registry task achieve the desired outcomes of Link and its clients.
- Ensure clients comply with regulatory requirements and the contractual terms of business.
- Develop long term relationships underpinned by long term contracts based upon knowledge, trust and added value to drive stability of relationship and incremental income.
- Ensure we service the client under appropriate commercial terms which reflect the risks and costs in supporting the client.
- Achieve new business revenue, communicating progress against targets in line with company reporting standards.

**Experience & Personal Attributes**
- Extensive relationship experience gained in a services sector - preferably financial - is essential, as is a proven track record of building productive relationships and generating both cross-selling and new sales opportunities.
- Have proven track record of developing and managing clients

**What’s it like to work here?**
We’re proud to have created a culture and work environment that is supportive, values diversity, inclusion, flexibility, and blended working. We pride ourselves on being open and transparent and we genuinely value the health and wellbeing of our people. Joining Link Group means you'll join an employer who fosters pathways for continuous learning and skill development, providing you with the tools you need to focus on career growth and personal development. We provide a range of benefits including:

- Supporting you along your journey to retirement, offering salary sacrificing via Superannuation
- Enabling you to plan for your families future via our paid parental leave scheme
- Wellness programs, including rewards and resourced tailored to support you and your family
- Providing a variety of employee discounts and services, including health insurance
- We'll enable you to work in a blended working environment via our FlexiWorks program
- Rewarding you for your hard work via our recognition program
- You'll even be paid to give back to the community via volunteer leave

**Whats Next?**
If you think you're a great fit, we'd love to hear from you. Just click on the **APPLY **button. Successful applicants will be required to complete background screening prior to commencement of this role. Please be aware that sponsorship is not available for this role.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supporte