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Partner Operations Analyst

2 weeks ago

Perth, Australia VOCUS Full time

Hybrid Working Environment
- Celebrate our wins
- Master your own style - no dress code.

Vocus is crazy about customers. We’re also crazy about our people. We empower them to
**Do it. Own it. Love it **and that’s why they choose to work for us. We care about the impact we have, and that’s what connects us. Whoever you are, you'll fit right into our team of 1400 personalities.

And as you help us disrupt our industry, we’ll support you to be ‘the best you’, at Vocus and at home.

**What’s the opportunity?**

We have a
**Partner Operations Analyst **permanent opportunity for our Perth office.
***This role is a key part of the Enterprise & Government Sales Enablement and the Channel & Alliance teams.

The Partner Operations Analyst is responsible for key elements of the Partner Solutions process including strategic partner onboarding, maintaining strategic partner portals and certifications and specifically the strategic partner Purchase Order process.

We are looking for someone who can work independently and has a growth and business improvement mindset.

This role is a 12 month Fix Term Contract.

**What’s the day to day?**
- Checks commercial elements of deals including product set, price, margin and ensures any orders raised on Strategic Partners are supported by the right paperwork and are in line with the opportunity Deal Approvals
- Work with Delivery (the relevant Project Manager or Coordinator) to understand the implementation plan for the opportunity and work with them to ensure the Strategic Partner delivers against Statement of Work. (NOTE: the aligned Partner Manager is responsible for dispute resolution with the Partner)
- Process and manages purchase orders related to customer services ordered via Partners
- Liaise with Billing to ensure the Customers “First Bill” is correct
- Liaise with Finance/Accounts Payable to ensure Partners first invoice is correct. Assist Partners with queries on invoices / billing
- Supports Finance with monthly P&L alignment and revenue assurance audits as required (Cost of Sale v Revenue)
- Manages strategic partner portals - is the single point of contact for log in’s / deal registration / customer onboarding
- Manages partner certification (Ensure Vocus is meeting their agreed certification levels with all Strategic Vendors Google, Equinix, Next DC, Cisco, Senetas, Cynterra)
- Contributes to Strategic Relationship Management QBR’s - by keeping track of joint pipeline reporting for all partners
- Administers Strategic Alliance / Vendor Joint Plans (Governance and compliance)

**What you will need to be successful**:

- You have the full rights to work in Australia. You are a Permanent Resident or an Australian citizen.
- You have at least 5 years of experience in a similar role.
- Previous experience in IT Hardware/Software or Distributions business
- Proficient in what they do and has attention to detail
- Financial / commercial acumen (at least an understanding of the accounts payable/ receivable process in a company / understanding of margin)
- Telecommunications experience is a plus.
- Good relationship / communication skills / pleasurable to work with (this role will have a number of external facing relationships with Vendors and Alliances)
- Demonstrated experience in stakeholder engagement up to GM level
- Process oriented - ideally with a business improvement mindset
- Understanding of Salesforce, Service Now, Pronto would be a bonus
- Excellent time management skills
- Growth mindset and business improvement focus
- Business Diploma/Degree or equivalent

**The extra stuff we know you want to know**

We know how to celebrate our wins and we know learning from our mistakes makes us better. We are all about flexible working and, hand on heart, we practise work life balance. We high five you on your work anniversary and give you a day off. We know time off is important for balance, so we have an option to buy more leave. We embrace your unique style and let you be a master of your own style with no dress code. This is just the tip of the iceberg, so jump on our careers site or LinkedIn to find out more

**Did I hear you say, “Who is Vocus?”**

We are a challenger business in the Telco and Energy Industry. We listened to our customers and heard that they wanted more from a network, so that’s what we’ve given them.
- We built the network thanks to our own team of highly skilled fibre engineers.
- We own our network giving us easier, straightforward access.
- We manage our network here in Australia out of our Melbourne offices.

We now have more than 25,000 km of fibre optic cable laid and operational throughout Australia, 5000 on-net buildings connected to our network.

We have the best employee benefits such as telecommunication and utility discounts, the ability to purchase leave, anniversary leave, and awesome parental leave benefits. We work in a hybrid environment of 2 days in our Vocus offices and work from home 3 days eac