Customer Support Administrator

2 days ago

South Brisbane, Australia Fortress Collision Repair Services Full time

**Who are we**

Fortress are an independent, market leading automotive repairer and partner of choice for insurers. We provide light to high severity collision repairs through to complex structural non-drivable and stolen and recovered.

We invest in infrastructure, state of the art equipment, people and training. Fortress recognises its success is a credit to our team, skills and culture.

Join a team that recognises the repair industry is a people business and intends never to lose sight of that.

**Opportunity**

We are seeking a seasoned customer service professional to ensure the smooth running of our large, high volume repair facility. You will provide and promote a strong service culture, responding effectively to customers and supporting the production team.

**The role**
- Provide timely customer contact and effective follow through communications
- Book repairs and assist with schedule management
- Liaise with centralised key functions, suppliers and assessors
- Timely and accurate data entry and maintenance of records
- General reception and office management duties

**Experience**
- Minimum 5 years' experience in a service-oriented environment. Insurance and/or automotive industry experience highly desirable.
- Demonstrated ability to deliver professional and efficient service to customers, suppliers and other stakeholders
- Experience with body shop management systems (I-Body advantageous).

**What we expect**
- Can do, positive attitude. Capability to take ownership.
- Possess high, stringent standards for yourself.
- Drive to get ahead, continue to develop your skills and be at the top of your profession.

**What you will get in return**

Our success is a credit to our people, skills and culture. We recognise the repair industry is a people business and intend never to loose sight of that.
- Genuine commitment to your skills development and career progression
- Exceptional workplace culture and team camaraderie
- Long term job security and opportunity

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $65,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift
- Monday to Friday

Work Authorisation:

- Australia (required)

Work Location: In person

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