Offender Network Technical Officer

Location: Melbourne | CBD

Job type: Full time / 12 Months

Organisation: Department of Justice and Community Safety

**Salary**: $103,920 - $125,735

Occupation: IT and Telecommunications

Reference: VG/D01598

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?
- ** Technical Officer role**:

- **Fixed term, 12 month role**:

- **Attractive VPS 5 salary between $** **105,479- $** **127,621 + superannuation**

**What does the business unit do?**

The Department of Justice and Community Safety (the department) delivers a justice and community safety system that works to build a safer, fairer and stronger Victoria.

Data, Digital and Insights (DDI) focuses on meeting the departments data and digital needs by providing responsive and sustainable services focused on supporting departmental outcomes. The specialist groups within DDI consist of Technology Solutions and Evidence and Insights.

Technology Solutions explores and employs modern technology to enable the department's business to function via the use of modern, appropriate platforms, products and services.

Evidence and Insights is responsible for providing end-to-end evidence-based policy support to the Department of Justice and Community Safety, and the reporting of data and research to the Victorian public through the Crime Statistics Agency and the National Coronial Information System.

**What will the role do?**

The Offender Services Network (OSN) Technical Officer is responsible for the following:

- Technical support for the Offender Services Network, Platform, and services.
- Assist with implementation and support of the new and existing offender-based technology solutions.
- Deliver IT risk management of prisoner and offender technology solutions and advise & assist the Operations team when dealing with security breaches and events.
- Support OSN Operations to ensure we have a stable. reliable and sustainable environment underpinned by optimised infrastructure, which is secure and has best in class risk management processes in place

**What skills should an Offender Services Network Technical Officer have?**
- Established knowledge of a wide variety of Technologies Including:

- Cisco Networks (Routers, Switches & Wireless Access Points)
- Network Management & Network Security (Wireless Lan Controller & network equipment)
- End user computing devices (including Thin Client Terminals, Windows laptops, Chromebooks and Samsung Tablets),
- Microsoft Windows Server, Microsoft Applications
- Citrix Thin Client Platforms
- Microsoft SharePoint
- Scripting and Programming (desirable)
- Excellent problem solving skills with the ability to quickly understand, troubleshoot and resolve issues or problems.
- Understand business requirements to build solutions that meet or exceed customer expectations
- An ability to investigate and analyse faults and to participate in the process of identifying the root cause of issues with several teams.
- Strong understanding of ICT governance and security management processes
- Graduate in Information Technology, Computer Science or Information Studies is highly desirable.

To learn more about the type of skills you will need to thrive in this role, please read the position description.

**What's in it for you?**

You will be working for the Department of Justice and Community Safety, which is one arm of the Victorian State Government, a recognised top employer of choice nationally. All our staff work to the vision of a safe, just, innovative and thriving Victoria.

There are many advantages in working for the department, including:

- **A fair salary**- enjoy great work conditions and salary sacrificing options.
- **Transparent performance framework**- approach your work with confidence in how you're tracking, working to professional development plans agreed on by you and your manager.
- **Generous leave entitlements**- provisions for many forms of leave; including personal, parental, carers, study, cultural, compassionate, and sick leave.
- **Employee Assistance Program support** - you are encouraged to use thi