Case Support Worker

1 week ago

Sunshine Coast, Australia Queensland Government Full time

**_Targeted Vacancy

It is an occupational requirement for this position to be undertaken by an Aboriginal and/or Torres Strait Islander person.

The Regional Intake Services are responsible for receiving, recording and assessment of child protection concerns received from notifiers, regarding harm, or risk of harm to a child, or the risk to an unborn child after birth, in accordance with legislation, policy and practice.

The role of the Case Support Worker is to provide efficient and effective administrative and client support services to assist in the delivery of intake and assessment services including support for assessment and casework functions in accordance with legislation and practice guidelines.

Tasks could include, but not be limited to, supporting Intake staff with written and verbal requests for information, referrals to services, feedback to notifiers, data input, support reporting and transfer information to Courts.

The Case Support Worker's Key Responsibilities are to:
Provide assistance to business unit staff to ensure service delivery is consistent with departmental policies and procedures and departmental objectives.
Follow guidelines and implement processes in relation to records management, and other administrative and practice related policies and procedures.
Provide culturally appropriate support to children, families and stakeholders including referral, provision of information, advocacy and consultation.
Consult and liaise with relevant stakeholders and service providers to support business unit in implementing and maintaining appropriate processes to achieve positive outcomes for children and families.
Participate effectively as a team member and work collaboratively in a multidisciplinary team.
Maintain accessible and clear case records consistent with departmental requirements.
Collate information and use, update and monitor relevant databases to support the key functions of the business unit.
Develop and maintain knowledge relevant to the role, and actively participate in appropriate learning and development processes.

Applications to remain current for 12 months.

Job Ad Reference: QLD/608060/24
Closing Date: Thursday, 19th December 2024
This work is licensed under a Creative Commons Attribution 3.0 Australia License._

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