Customer Service Administrator

3 days ago

Thomastown, Australia Sharp & Carter Full time

Permanent, full time opportunity: 9am-5pm
- Opportunity for career progression & growth
- Onsite parking, wellbeing program, ongoing training & a great team culture

**About the role**

**Key Responsibilities**
- Process invoicing and purchase orders with precision
- Collaborate with operations and supply chain teams to address customer challenges
- Work closely with the Sales team on opportunities, quotations, and customer queries
- Provide comprehensive sales and office administration support
- Resolve customer complaints effectively and ensure timely follow-up for resolution
- Coordinate with internal departments to resolve customer issues efficiently
- Assist with in-house business reporting as required
- Undertake ad hoc duties as necessary

***
**Requirements**:

- Demonstrated experience in customer support or client service roles
- Exceptional phone handling skills and active listening abilities
- Excellent written and verbal communication skills
- Familiarity with CRM and ERP systems, preferably SAP
- Strong multitasking, prioritization, and time management skills
- Proven team player with meticulous attention to detail

***
**About our Client**

With a team of 14 employees based in Melbourne, our client boasts a global presence spanning 43 years. Renowned for partnerships with industry giants like Coca-Cola and BMW, they enjoy a stellar reputation in the market. Despite being a small team, they offer stability, onsite parking, ongoing training, and an employment wellbeing program. Monthly team building activities and bonuses foster a positive work culture. With sales representatives frequently on the road, the Finance & Operations team predominantly occupies the office space. Additionally, the team embraces diversity, welcoming individuals from various backgrounds.

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