Customer Service Officer

6 days ago

Sydney, Australia TenacityCX Full time

Hybrid working environment - WFH/Office Monday to Friday - CBD
- Competitive Salary: $70,000-75,000
- Full time, permanent position with true career development opportunities

Tenacity CX have partnered with an Australian-based non-bank lender specialising in commercial finance and we are on the hunt for customer experience superstars to join their team.

The Customer Service team provides after sales service for customers; the team objective is to provide exceptional service in all customer interactions. If you have a relentless passion for building relationships, providing outstanding support to customers and thrive in a culture of empowerment, this is the opportunity for you

**The role**:

- Providing exceptional after-sales service for customers and introducers
- Identify customer needs in relation to requests for payout quotes, statements, updated contact or payment details and general loan information, clarify information and provide accurate responses or solutions
- Update all aspects of customer contact within the loan and customer account management systems, maintaining accurate & detailed records
- Work with risk management to identify current and potential operational risks and develop suitable mitigation/prevention strategies in conjunction with peers
- Manage asset security registrations, variations and discharges within the Personal Property Securities Register (PPSR)

**What we're looking for**:

- 2+ years experience in Customer Service - take your current retail or contact centre experience to that next level working in an office based setting
- Strong written and verbal communication, as well as demonstrated ability to identify issues, develop solutions and monitor outcomes
- A high level of motivation and passion to deliver exceptional, seamless customer experiences
- A desire to build a long term career
- Exceptional negotiation and stakeholder management (internal and external)
- The ability to take initiative and look for best ways to consistently improve business results & processes with your efforts promoted and supported
- Sound computer proficiency including experience with Microsoft suites

**What's in it for you**
- Not your regular contact centre: this is a culture of empowerment with in-depth and supportive training structure designed to set you up for optimal success
- **Hybrid work arrangement - giving you the freedom to work from home**.
- Competitive Salary**: $70,000-75,000**:

- Ongoing professional development & internal advancement opportunities
- **Collaborating with like-minded and passionate people in an environment that will support + promote your success**:

- Regular team-building activities, including coaching, events and guest speakers
- Modern state-of-the art office located in heart of the CBD

We are interviewing immediately - if you are someone with a positive attitude who shows enthusiasm for their work and takes pride in what they do

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