Ndis Support Coordinator

NDIS Support Coordinator

ENDEAVOR IN HOME CARE PTY LTD

Springwood QLD 4127

Community Services & Development
Aged & Disability Support

$35 - $45 per hour

EIHCare provide personalised aged care and disability care services for participants in their own surroundings because, there’s no place like home. We offer a range of home care services in Melbourne, Brisbane and Sydney, specialising in aged care and disability support. We are an approved provider for Home Care Packages and the NDIS, meaning we can help participants navigate the system with ease.
Tasks & responsibilities
Assist NDIS participants to:

- Implement their plan and increase their capacity to manage/direct their own supports
- Have greater opportunities to explore and connect with their community and alternative support options
- Strengthen their informal support networks
- Maximise the value for money they receive from their supports
- Access and use the NDIS Participant Portal myplace
- Effectively communicate and maintain relationships with the NDIS

Key Accountabilities
- Action referrals in a timely manner
- Support the NDIS participant to assess a number of mainstream, community, informal and provider options
- Select preferred options or providers
- Negotiate services to be provided and their prices
- Develop service agreements and create service bookings with preferred providers
- Arrange for any assessments required to determine the nature and type of funding required (e.g. assessment to determine the type of complex home modifications required)
- Determine the budget for each support type and advise any relevant plan manager of the breakdown of funds
- Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds
- Link to mainstream or community services (i.e. housing, education, transport, health)
- Strengthen and enhance participants capacity to coordinate supports, self-direct and manage supports and participate in the community, including providing participants with assistance to: - resolve problems or issues that arise - understand their responsibilities under service agreements - change or end a service agreement
- Be the key contact for service issues, complaints, major changes and plan reviews
- Assist participants to prepare for their plan review by supporting them to: assess whether they achieved their goals and got value for money for their plan, identify solutions to problems experienced in implementing the plan, consider new goals
- Assist participants to decide on what actions to take to achieve goals in relation to exploring housing options and life transition planning

Knowledge, skills, experience and values required
- Excellent interpersonal and active listening skills
- Excellent written and verbal communication skills
- Ability to adapt communication style to meet people’s needs
- Ability to resolve conflict
- High level of numeracy and literacy skills
- * Strong administrative skills; time management, coordination of tasks, efficient work practices
- Excellent computer literacy and confidence and capability in using systems and technology
- Ability to work with mínimal supervision
- Ability to build and maintain strong community connections and relationships with service providers, individuals and/or families/carers
- Understanding of the NDIS Price Guide and flexibility within budgets, the NDIS legislation and rules including provisions relating to reasonable and necessary supports and the role of the mainstream service system

**Salary**: $35.00 - $45.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Springwood, QLD: Reliably commute or planning to relocate before starting work (required)