Consumer Liaison Officer

2 days ago

West Ipswich, Australia Queensland Government Full time

**About the role

The Consumer Liaison Officer coordinates management of consumer feedback, including facilitating the timely resolution of consumer complaints in accordance with West Moreton Health procedures and best practice standards. The role is part of a team who offer an accessible, dedicated point of contact for consumers and staff, to achieve the most positive and timely outcome for all parties involved.

About you
- Ability to identify and analyse situations and issues, gather appropriate evidence, consider options and make sound decisions and recommendations.
- Ability to communicate clearly and effectively, manage conflict calmly and compassionately, and cultivate productive working relationships with a diverse range of internal and external stakeholders.
- Understanding or ability to rapidly acquire an understanding of health service delivery and what may constitute a risk to patient safety, including an understanding of actions required to escalate identified risk.
- Ability to work autonomously to plan, prioritise tasks, meet deadlines and be adaptable in a team work environment.

Mandatory Requirements:
Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16

About West Moreton Health

West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships.

To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community - Follow this link

**Benefits**:
17.5% annual leave loading (Additional allowances/entitlements may apply)
12.75 % employer contribution to superannuation
Professional development
Salary sacrificing options
Wellness programs
Employee Assistance Service (EAS).

To apply

Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.

  • Liaison Officer

    5 days ago

    Essendon West, Victoria, Australia Essendon Private Clinic Full time $60,000 - $90,000 per year

    **Business Development / Liaison Officer – 0.4 EFT – Flexible working hours Essendon Private Clinic (Mental Health)**We are seeking a motivated and confident communicator to join our team as a 0.4 Business Development / Liaison Officer. In this role, you'll be the face of Essendon Private Clinic (EPC), building strong connections with doctors,...

  • Liaison Officer

    6 days ago

    West Perth, Australia Autoleague Full time

    Excellent Earning Potential + Uncapped Commissions! - Vibrant Team Environment & Supportive Management - Join one of the Largest Dealer Groups in Australia! **Autoleague** have a lucrative opportunity for a **Dealer Liaison Officer** who is committed and driven to delivering an exceptional car buying experience through our platform **Mymoto. **As the Dealer...

  • Indigenous Hospital Liaison Officer

    1 week ago

    West Ipswich, Australia Queensland Health Full time

    About the role The West Moreton Health (WMH) Indigenous Hospital Liaison Service provides support and assistance to First Nations patients, families and communities across all WMH facilities. The Indigenous Hospital Liaison Officer - Women's Health role provides direct support and assistance to both clinicians and First Nations patients, families and...

  • Victim Liaison Officer

    2 days ago

    Ipswich, Australia Queensland Government Full time

    **As Victim Liaison Officer, you will specifically: - Communicate and engage with victims of crime regarding the referral of their matters to restorative justice conferencing. - Support victims of crime in understanding and preparing for the restorative justice process, including referral to victim support services where required. - Act as a key point of...

  • Child Safety Officer

    6 days ago

    Ipswich, Australia Children, Youth Justice and Multicultural Affairs Full time

    **Your contribution**: Child Safety Officer (Specialist Health Liaison) takes a lead in meeting a child's safety and well-being needs: - Where a child in the health system meets criteria for Child Safety intervention. - Where a child in the child protection system is being discharged from a hospital or health service and requires support and case...

  • Education Court Liaison Officer

    5 days ago

    Inner West, Australia NSW Government Full time

    Education Court Liaison OfficerJoin us as an Education Court Liaison Officer (Clerk Grade 9/10)We are excited to announce an opening for an Education Court Liaison Officer within our Student Wellbeing Support directorate.Location: St Peters education officeRequired to work four (4) days per week in the identified education office location or attending the...

  • Aboriginal and Torres Strait Islander Liaison Officer

    1 week ago

    West Ipswich, Australia Queensland Government Full time

    **About the role The Indigenous Liaison Service provides support and assistance to Aboriginal and Torres Strait Islander patients, families and Communities, across all facilities, in the West Moreton Health (WMH). The purpose of this role is to provide direct support and assistance to both Clinicians within the Mental Health and Specialised Services...

  • Case Manager Cct

    2 days ago

    West Ipswich, Australia Queensland Health Full time

    About the role This role may be eligible for the Queensland Health Attraction Incentive. See link - Queensland Workforce Attraction Incentive Scheme About you - Demonstrated ability to deliver a high level of specialist and discipline-specific services in accordance with prescribed professional and ethical standards, including assessment, formulation,...

  • Education and Community Liaison Officer

    6 days ago

    Ipswich, Australia Ipswich City Council Full time

    **About the role** As Education and Community Liaison Officer (Resource Recovery), you will be part of the Resource Recovery team and responsible for the delivery of education and community engagement programs to foster recycling behaviour change. Your main focus will be on development of positive relationships between communities and the Resource Recovery...

  • Clinical Nurse First Nations Holistic Wellbeing

    19 minutes ago

    West Ipswich, Australia Queensland Health Full time

    About the role The Clinical Nurse is a registered nurse who is accountable for practice at an advanced level, working collaboratively within the unit and with other members of the health care team including consumers/carers, other health professionals, general practitioners and other agencies (including non-Government agencies). This role provides the...