Team Leader Retention Retail Banking

2 weeks ago

Bendigo, Australia Bendigo & Adelaide Bank Full time

**It starts here. With Bendigo Bankand you.**

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

As **Team Leader Retention**, you will play a crucial role in nurturing and growing customer relationships to improve customer loyalty. Responsible for executing strategic initiatives focused on minimising customer churn and enhancing customer retention, you will play a key role in ensuring customers choose to stay with BEN.

This role requires a leader with a customer-centric mindset, collaborative leadership approach and ability to make data-informed decisions while acting commercially to benefit both customers and the Bank.

**In this dynamic and high-impact role, you’ll make your mark by**:

- Utilising your leadership skills to develop and grow a specialised team of Retention Specialists.
- Execute retention strategies that align with the Banks strategic objectives, contributing to financial growth.
- Analyse customer insights from complaints, feedback, surveys, and performance data to identifying areas for service improvement to develop best practices for retaining customers.
- Build and maintain effective relationships with key stakeholders to understand business needs that will result in retention efficiency.
- Review, implement and refine processes and procedures and be accountable for their implementation.

**What you’ll bring to the role**

To succeed in this role, we would love you to have:

- Strong leadership skills with an ability to coach and lead a team in virtual as well as remote environment.
- Ability to cultivate strategic relationships with exceptional communication and interpersonal skills.
- Effective presentation skills with an ability to deliver key insights and education to the broader network.
- Knowledge of Consumer markets, Banking Code of Practice, other relevant legislative & regulatory requirements
- Formal Qualification in Business/ Finance or related discipline or equivalent experience, FSRA Tier 2 accreditation would be advantageous.

This is a full-time permanent position, with a hybrid model that currently includes a minimum of 3 days per week in a local Head Office or Regional Office.

Please find the position description attached here: Team Leader Retention PD Aug25.pdf

**So, why work with us?**
- **Want big impact that matters?** Here, you’ll know your work directly benefits the customers and communities we all serve.
- **Want to be more than just a number?** Join a team that truly values you - and that gets more and more diverse, every day.
- **Want career opportunity and flexibility?** You can achieve so much here, with flexible policies and a team that believes in you.

You’ll also get access to a great range of benefits, including:

- Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
- Take your learning to the next level through our corporate university ‘BEN U’

**We’re making**_better_**, bigger. And we’ll get there with you.**

Screening and interviews may commence prior to closing date.

  • Sales Activation and Engagement Analyst Retail Banking

    2 weeks ago

    Bendigo, Australia Bendigo & Adelaide Bank Full time

    We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen It starts here. With Bendigo Bankand you. Retail Banking has a responsibility to support our customers to improve their financial wellbeing, and in turn become...

  • Banking Consultant, Bendigo Vic

    3 days ago

    Bendigo, Australia ANZ Banking Group Full time

    **Req ID**: 75259 **Department**: AR Branch Network **Division**: Australia Retail **Location**: Bendigo About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Consultant in our Retail Banking, you’ll...

  • Legal Specialist Community Banking Retail Banking

    2 weeks ago

    Bendigo, Australia Bendigo & Adelaide Bank Full time

    **Your new role with Bendigo Bank is just a few clicks away.** Position description: Legal Specialist Community Banking PD.pdf Closing date: Thursday, 29th August 2024 In Retail Banking our customers are at the forefront of everything we do, where the Community Banking team lead and champion the development and success of the Community Bank Model, which...

  • Sales Activation and Engagement Analyst Retail

    3 days ago

    Bendigo, Australia Bendigo & Adelaide Bank Full time

    About Us We’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking the talk when it comes to supporting our customers, giving back and making our communities a better place. Be...

  • Fashion Retail Team Leader

    5 days ago

    Bendigo, Victoria, Australia beBeeFashionRetail Full time $44,500 - $71,550

    Job Opportunity: Fashion Retail Team LeaderWe seek a skilled and passionate individual to lead our fashion retail team as a team leader.The successful candidate will possess exceptional organisational skills, a flair for visual merchandising, and experience in cash handling and register operations. They will be confident in leading a team and working...

  • Relationship Manager, Sme Banking

    3 days ago

    Bendigo, Australia ANZ Banking Group Full time

    **Req ID**: 85750 **Department**: Small to Medium Enterprise Banking VIC/TAS **Division**: Australia Commercial **Location**: Bendigo About Us If you’re looking for more impact in your business banking career, you need to be looking at ANZ. Because for us, business banking is about relationships. It’s how we give our customers the tailored insights and...

  • Head of Insurance and Wealth Services Retail Banking

    1 week ago

    Bendigo, Australia Bendigo & Adelaide Bank Full time

    We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen It starts here. With Bendigo Bankand you. In Retail Banking our customers are at the forefront of everything do, where Insurance and Wealth Services offers a...

  • Team Leader

    4 days ago

    Bendigo, Victoria, Australia greene king Full time

    OverviewAs a Team Leader, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork You'll make sure the team maintain high standards and that our customers are kept happy.Company DescriptionJoin us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together....

  • Project Lead Retail Delivery

    2 weeks ago

    Bendigo, Australia Bendigo & Adelaide Bank Full time

    The Team In Retail, our Customers are at the forefront of everything we do, and the Retail Delivery Team was formed to transform the Retail network with the aim of creating excellent customer engagement, an efficient and digitised experience, and drive performance. Retail Delivery will ensure consistency, transparency, agility, governance and measurement...

  • Kitchen Team Leader

    4 days ago

    Bendigo, Victoria, Australia greene king Full time

    As a Kitchen Team Leader, you'll lead by example making sure the team have everything they need so service runs like clockwork You'll support your team by encouraging and helping them to work well together, ensuring every dish served is of the highest standards.Company DescriptionJoin us at Flaming Grill, where we're famous for flame grilled food and...