Team Leader Retention Retail Banking

3 hours ago

Bendigo, Australia Bendigo & Adelaide Bank Full time

**It starts here. With Bendigo Bankand you.**

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

As **Team Leader Retention**, you will play a crucial role in nurturing and growing customer relationships to improve customer loyalty. Responsible for executing strategic initiatives focused on minimising customer churn and enhancing customer retention, you will play a key role in ensuring customers choose to stay with BEN.

This role requires a leader with a customer-centric mindset, collaborative leadership approach and ability to make data-informed decisions while acting commercially to benefit both customers and the Bank.

**In this dynamic and high-impact role, you’ll make your mark by**:

- Utilising your leadership skills to develop and grow a specialised team of Retention Specialists.
- Execute retention strategies that align with the Banks strategic objectives, contributing to financial growth.
- Analyse customer insights from complaints, feedback, surveys, and performance data to identifying areas for service improvement to develop best practices for retaining customers.
- Build and maintain effective relationships with key stakeholders to understand business needs that will result in retention efficiency.
- Review, implement and refine processes and procedures and be accountable for their implementation.

**What you’ll bring to the role**

To succeed in this role, we would love you to have:

- Strong leadership skills with an ability to coach and lead a team in virtual as well as remote environment.
- Ability to cultivate strategic relationships with exceptional communication and interpersonal skills.
- Effective presentation skills with an ability to deliver key insights and education to the broader network.
- Knowledge of Consumer markets, Banking Code of Practice, other relevant legislative & regulatory requirements
- Formal Qualification in Business/ Finance or related discipline or equivalent experience, FSRA Tier 2 accreditation would be advantageous.

This is a full-time permanent position, with a hybrid model that currently includes a minimum of 3 days per week in a local Head Office or Regional Office.

Please find the position description attached here: Team Leader Retention PD Aug25.pdf

**So, why work with us?**
- **Want big impact that matters?** Here, you’ll know your work directly benefits the customers and communities we all serve.
- **Want to be more than just a number?** Join a team that truly values you - and that gets more and more diverse, every day.
- **Want career opportunity and flexibility?** You can achieve so much here, with flexible policies and a team that believes in you.

You’ll also get access to a great range of benefits, including:

- Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
- Take your learning to the next level through our corporate university ‘BEN U’

**We’re making**_better_**, bigger. And we’ll get there with you.**

Screening and interviews may commence prior to closing date.

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