Family Services Manager

2 days ago

Leppington, Australia Invocare Full time

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

**About you**

You are highly customer focused and have led service delivery teams. This could be either gained in face to face in industries such as retail or hospitality or in a call centre. You have the ability to sell products and services in a caring and sensitive way and can demonstrate your track record meeting and exceeding KPI’s and if you are looking to be challenged in a new role and industry then read on.

**About the role**

Reporting to the Parks and Gardens Manager you will have a responsibility leading the Park sales team. You will be working directly with client families helping them to decide on both pre need and at need memorialisation. This is an essential service we offer and the team’s role is to understand and deliver solutions to people at a sensitive and critical time. The rewards of the role can be both personal and financial. Your experience will be varied but you do need to have previous staff supervision experience, good computer skills and a “can do attitude”.

What skills and experience do you need?
- Experience in a service-driven organisation or ability to quickly learn the functions of the job
- Current unrestricted driver’s license
- Be at ease with death, the expression of grief and handling deceased people
- Developing and motivating a sales team including adherence to a structured sales program with a proven track record in direct sales, marketing and networking
- The ability to sell products and services with confidence
- A proven track record in direct sales, marketing and networking
- Absolute customer focus, and able to communicate and respond effectively to all levels of the public
- Strong attention to details and the ability to follow directionSensitivity, along with a comfort to circumstances involving grieving people, and their values and beliefs

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assistant ProgramWe are a diverse workplace and equal opportunity employer

**How to Apply**:
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

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