Part-time Super Host/duty Manager

Posted: 15/04/2025

Closing Date: 16/05/2025

Job Type: Permanent - Part Time

Location: Melbourne Metropolitan

Job Category: Front Office,Hotel Management

**We are Veriu Group (pronounced 'Very You')**

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.

Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion journey. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you - you’ve found us and we can’t wait to hear from you

**Welcome to Punthill Oakleigh**

Offering Queen Rooms, Studio, One and Two Bedroom serviced apartments, Punthill Oakleigh provides flexible accommodation options whether you’re travelling for business or leisure.

Oakleigh accommodation close to Chadstone Shopping Centre, Hughesdale and Clayton business parks, Monash Medical Centre and the Sandbelt golf courses. Conveniently situated in a central location, Punthill Oakleigh offers hotel rooms and apartment accommodation for short or long-term stays.

With on-site parking, Punthill Oakleigh is the ideal base when visiting Melbourne’s south-east. The apartment hotel is just a stone’s throw from Chadstone Shopping Centre and an easy drive to Monash Medical Centre, Monash Children’s Hospital, Monash University, the business precincts of Hughesdale, Oakleigh and Clayton, and on the doorstep to The Metropolitan Golf Club, Huntingdale Golf Club, Commonwealth Golf Club and Yarra Yarra Golf Club.

With a restaurant and café/lounge in the same building and numerous cafes and restaurants nearby, you’ll have a choice of places to eat at when staying at Punthill Oakleigh. Whether you’re travelling for business, visiting the fashion capital for some “retail therapy”, or requiring accommodation for a personal stay, Punthill Oakleigh is the ideal choice for comfort, convenience and excellent service.
- 45 Rooms
- Gym
- Free Onsite Car Parking

**Responsibilities**

Reporting to the Hotel Manager, you’ll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you’ll strive to:

- Oversee the front office inc. complaint escalation and problem-solving, team management and training, rostering & timesheet approvals
- Ensure the front office provides a high level of guest services to guests at check-in, check-out, and during stay, leading by example and setting the standards for the vibrancy we want our hotel to elude
- Create new ways to leave guests with a lasting memorable experience, by thoughtfully tailoring the ways we delight them
- Use your inquisitive nature to identify new sales leads, encouraging the team to do the same, and contributing to the commercial success of the hotel
- Manage emergency situations in a safe and professional matter
- Build strong and authentic relationships with your teammates and our guests
- Provide support and assistance to the Hotel Manager in higher-level hotel management and admin tasks, embracing the opportunity to grow professionally

**Benefits**

You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

- National career growth opportunities
- Accelerated development in a variety of hotel management or corporate areas
- Comprehensive onboarding & ongoing support
- The chance to join our Fast-Track Hotel Management Development program
- Genuine flexibility and job security
- High performing culture that values relationships & individuality, where our leadership know you by name
- Generous referral bonuses when you refer your friends to work with us (up to $1000)
- Discounts on accommodation across our network
- Discounts on private health insurance
- Access to our Employee Assistance Program

**Desired Skills and Experience**:
**About You**

We work in a fast-paced environment where no day is the same, so we’re looking for people who