Administration Officer

2 weeks ago

Kidman Park, Australia Wormald Full time

**Brand - Wormald | Kidman Park, SA | Full Time**

**Job Summary**

Wormald is seeking an Administration Officer to join our friendly team in Adelaide. Previous experience in Service and/or Sales, would be advantageous.
- Attractive remuneration
- Join a friendly and supportive team
- Outstanding career opportunities with a national fire industry leader

**The Company**

**The Role**

A great opportunity exists for an enthusiastic and energetic individual with a ‘can-do’ attitude to join our Adelaide team as an Administration Officer. This role is pivotal within our current Admin team to ensure the seamless delivery of high-quality interaction with our clients.

You will use your extensive administration/customer service experience, ideally obtained in the building services industry, to provide an efficient and high level of customer service delivery. You will work directly with field supervisors, technicians, clients and subcontractors to coordinate our client and business needs.

Your primary duties will include, but are not limited to:

- Developing and fostering close business relationships with all stakeholders
- Acting as the conduit between field-based staff and external clients
- Developing a sound knowledge and understanding of company processes to ensure clear and concise information is conveyed to clients
- Receiving, raising and following-up on service calls
- Preparing documentation, service docket pricing, purchase orders and reports
- Maintaining accurate record management into the Sales/Pronto CRM system
- Providing quotations and company standardised pricing, when required
- Following up calls to clients to resolve outstanding issues

Previous experience working closely with internal and external stakeholders, including business customers is a must. You will be technologically savvy, open to working with new systems/technology whilst demonstrating a history of meeting customer requirements in a fast paced and dynamic environment.

We require someone who possesses the following qualities:

- Self-starter with exceptional organisational skills
- Ability to multi-task
- Attention to detail
- Ability to achieve deadlines with excellent time management skills
- Strong focus on delivering customer service excellence
- High level of written and verbal communication skills
- Proficient in Microsoft Office, Pronto (or other ERP’s)

This is an outstanding opportunity for a motivated individual to utilise their people-centric skills and deliver high quality customer service to our stakeholders. In return you will receive a competitive remuneration package with great career advancement opportunities for the right person.

April 2025

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