Guest Service Agent

6 days ago

Broadbeach, Australia SOFITEL Full time

**Company Description**
Located in the heart of Broadbeach, just 200m from patrolled beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel, featuring 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views, and multiple Food & Beverage outlets.

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
**Job Description** A Career that lets your passion shine**:

- Greet and welcome guests with a warm and friendly demeanour.
- Assist with the check-in and check-out process, ensuring efficiency and accuracy.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Provide information about hotel amenities, services, and local attractions.
- Coordinate with other departments to fulfill guest requests and ensure their comfort.
- Maintain a neat and organized front desk area.
- Process payments and manage guest accounts.
- Always uphold the hotel's standards of excellence in customer service and professionalism.

**Qualifications** What you will bring to the role**:

- Previous experience in a similar role within a luxury hotel is preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using hotel management software (OperaCloud preferred) and Microsoft Office Suite.
- Flexible schedule, including the ability to work evenings, weekends, and holidays.

**Additional Information** Thrive in our Sofitel Gold Coast Broadbeach community**:

- Complimentary meal on shift available via Le Café
- Employee discounts on accommodation, dining, and lifestyle with Accor hotels
- Discounted parking
- Paid birthday leave
- Personalized reward & recognition program.
- Be part of a luxury 5-star hotel offering 296 hotel rooms and suites
- Work in the heart of Broadbeach, with walking distance to beaches, restaurants and shops

**Please note that full AU working rights are required for this role.**

**Our commitment to Diversity & Inclusion**:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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