
Course Advisor
4 days ago
SALES ADMIN/CONSULTATION/MANAGEMENT ROLES & RESPONSIBILITIES
The role entails managing prospective clients and assisting them with their enrolment process with your knowledge of the industry and training courses offered. The focus of this role is developing and maintaining relationships to provide learning and development solutions for potential and current trainees.
- Manage large amounts of outgoing and incoming phone calls
- Identify and assess trainee's needs to achieve satisfaction
- Build sustainable relationships and trust with trainees through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling matrix.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Meeting & exceeding planned sales goals.
- Tracking sales goals and reporting results as necessary.
- Coordinating with marketing on lead generation as & when required.
- Ongoing sales training.
- Promoting the organization and products.
- Understand our ideal customers and how they relate to our products.
- Administration management of sales database
- Assisting lead course advisor when needed.
- General administration
**Job Types**: Subcontract, Casual, Graduate
Pay: $25.00 - $30.00 per hour
Expected hours: 20 - 35 per week
**Benefits**:
- Professional development assistance
- Work from home
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Shift work
Supplementary Pay:
- Commission
Work Authorisation:
- Australia (required)
Work Location: Hybrid remote in Melbourne, VIC 3000
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