Course Advisor

3 days ago

Melbourne, Australia Builders Academy Australia Full time

**About this Role**

Builders Academy Australia (BAA) is seeking a Course Advisor who will advise prospective students of the academy on the courses available and what qualifications would best assist them in meeting their aspirations. Leads are warm and will have been received inbound via a variety of sources. The measurement of success is via student registrations.

**Key Responsibilities**:

- Managing inbound and outbound phone and web based inquiries
- Providing comprehensive and accurate enrolment advise to prospective students
- Achieve and exceed daily/weekly targets
- Providing eligibility advice and conduct eligibility assessments based on funded training opportunities
- Assisting in the preparation of key enrolment documentation
- Accurate and efficient use of organisational systems and databases
- Maximising lead conversion by implementing strategies to ensure effective lead management

**About You**
- Highly motivated and committed to strong customer service
- Strong sales and/or customer service experience, including a proven record of meeting and exceeding targets
- Proven ability to effectively work within a call centre/tele-sales environment, preferably within the VET sector
- Ability to effectively engage with a diverse range of internal and external stakeholders
- Ability to build rapport quickly and easily with a diverse client group
- Professional written and verbal communication skills
- Previous experience with Office Suite
- Previous experience with sales software such as SalesForce (preferred)

**Why work with us?**

We are a leading training provider in the building and construction industry. Awarded the 2021 Victorian small training provider of the year.

We have a strong on-going commitment to quality and service to our customers and a deep culture in building stable and rewarding futures for our people. This is an exciting opportunity to be part of a successful RTO that continues to grow and diversify its services.

**Who are we?**

Builders Academy Australia (BAA) and City-Wide Building and Training Services (CWBTS) are Registered Training Organisation’s (RTO’s) that works with employers, industry, and students to achieve exceptional training results.

We live and breathe building and construction. We intimately understand the industry and have strong relationships within the building and construction community and the education sector. Based on the principle of “builders training builders”, we draw on our deep industry connections to ensure the highest quality curriculum and training services to meet industry needs.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

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