Processing Officer

6 days ago

Melbourne, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

The purpose of this role is to provide data entry support to EML in order for us to proactively manage workers’ compensation claims. In this position, you will be working quickly and accurately to provide data-entry services to the business by performing a high volume of data processing work. This includes keying medical certificates, processing payments and reviewing stakeholder accounts and processing reimbursements.

This is a full time, permanent role, based in our Melbourne CBD office with flexibility to work from home once fully trained.

YOUR RESPONSIBILITIES

- Providing the highest standard of customer service to both internal and external stakeholders in line with EML values
- Accurate and timely processing of payments and reimbursements
- High volume of data entry related activities
- Management of incoming and outgoing medical documentation
- Analyse the data to identify the correct claim to complete data entry
- Analyse information currently in the claims system to identify whether the account is a duplicate

ABOUT YOU

- Good attention to detail and organisational skills
- Demonstrated exceptional customer service skills
- Ability to take direction and follow instructions and work as part of a team
- Knowledge of the relevant worker’s compensation legislation and regulations
- Minimum typing speed of 40 wpm with a 95% accuracy rate
- Previous experience in worker’s compensation insurance would be advantageous

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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